Business Support Administrator Job at HCRG Care Group (Redhill)

Business Support Administrator

HCRG Care Group

Location:
United Kingdom , Redhill

Category:
Office Administration

Contract Type:
Not provided

Salary:

23875.00 GBP / Year

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Job Description:

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and where required, with partner organisations. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Job Responsibility:

Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations
Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly
Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems
Provide signposting to HCRG Care Group services and other agencies
Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients
Maintain and update clinical systems, databases, and clinic templates
Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking
Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence
Work flexibly to cover colleagues and ensure service priorities are met

Requirements:

Good general education to at least GCSE level or equivalent, including Maths and English
Administrative experience in a busy, customer facing environment
Excellent customer services skills
Accurate and efficient keyboard skills
High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service skills
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment

Nice to have:

Minute taking
Knowledge of clinical systems or databases
the successful applicant will need to be a car driver

What we offer:

Starting salary from £23,875 (FTE) with access to our group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Additional Information:

Job Posted:
February 01, 2026

Expiration:
February 22, 2026

Work Type:

Hybrid work

HCRG Care Group - All Job Offers

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