Business Support Administrator Job at Gillespie Recruitment (Sunderland)

Business Support Administrator

Gillespie Recruitment

Location:
United Kingdom , Sunderland

Category:
Office Administration

Contract Type:
Not provided

Salary:

25877.80 GBP / Year

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Job Description:

Are you an organised and customer-focused administrator with a passion for supporting new businesses? Do you enjoy a varied, people-facing role where communication, organisation and attention to detail are key? Looking for a full-time office-based position where you’ll be the first point of contact and play a vital role in supporting individuals on their self-employment journey? Gillespie Recruitment are delighted to be recruiting a Business Support Administrator on behalf of a well-established organisation that supports individuals looking to become self-employed through advice, guidance and business skills workshops. This is an excellent opportunity to join a frontline support team in a rewarding and fast-paced administrative role. Part-time applications will be considered, provided working days include Monday and Friday. As a Business Support Administrator, you will play a key role in maintaining the first point of contact for customers wishing to become self-employed. You’ll support client progression, coordinate workshops, maintain accurate systems and provide administrative support to Business Advisers and senior management. This is a varied, hands-on role suited to someone who is confident, flexible, highly organised and passionate about delivering excellent customer service.

Job Responsibility:

Acting as the first point of contact for new clients via telephone, email, web enquiries and walk-ins
Providing initial advice and guidance to individuals looking to become self-employed
Liaising with existing clients, diagnosing needs and promoting relevant products and services
Coordinating and arranging rotas for business start-up workshop delivery
Ensuring information provided to clients is current and accurate, signposting appropriately
Maintaining regular contact with internal and external organisations to support project promotion
Producing and collating evidence for funding claims and working with clients to obtain required documentation
Inputting, maintaining and updating client tracking and management systems
Managing the recruitment and coordination of start-up workshops, ensuring venues meet trainer requirements
Working with Marketing teams to ensure website content is accurate and up to date
Providing comprehensive administrative support to Business Advisers
Supporting senior management with management information and reporting

Requirements:

Excellent written and verbal communication skills
Strong interpersonal skills with a professional and empathetic approach
A customer-focused mindset with an understanding of individuals seeking self-employment
Previous experience within business administration or a customer-facing administrative role
Highly organised with strong time-management skills
Confident using IT systems and able to adapt to bespoke software
Flexible, proactive and positive with a can-do attitude

Nice to have:

Knowledge of the start-up, enterprise or business support environment

What we offer:

Supportive and collaborative team environment
Opportunity to develop experience within business support and administration

Additional Information:

Job Posted:
March 21, 2026

Work Type:

On-site work

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