Business Support Administrator

• Carry out a range of administrative tasks to meet performance targets and customer deadlines
• Process apprenticeship certificate claims accurately and manage associated printing and dispatch
• Perform quality assurance checks on team output to ensure accuracy and compliance
• Respond to customer enquiries via phone and email, providing a consistently high level of service
• Support the wider Operations team with ad hoc tasks and projects

• Proven track record of excellent customer service
• Exceptional attention to detail and accuracy, especially in repetitive tasks
• Strong IT skills, including Microsoft Office and online communication tools
• Basic knowledge of apprenticeships is helpful but not essential - full training provided

Basic knowledge of apprenticeships

• Hybrid working - up to 50% of your contracted hours can be worked from home
• 27 days holiday plus 8 bank holidays (pro rata for part-time hours)
• 1 additional day off for your birthday each year
• Holiday increases with service - up to 30 days FTE after 5 years