Job Description
Our team partners with executive leadership teams at large enterprises to help them move from AI ambition to execution. Many organizations have clear executive alignment around transformation, but struggle to translate that intent into clear priorities, operating models, and funded action. Our work focuses on closing that gap. At Microsoft, business process transformation is grounded in a continuous improvement mindset—helping organizations systematically identify, refine, and scale practices that drive lasting impact. We lead structured, executive level engagements that help customers: Clarify what outcomes matter most to their business; Define how work, decision-making, and accountability need to change; Establish an operating model that enables execution across teams; Progress from strategic alignment to execution ready initiatives. Our approach is conversation led, executive grade, and repeatable at scale. We work alongside account teams and delivery partners, but our role is distinct: we focus on how transformation happens, not on selling or implementing individual products. We are seeking a Business Strategy Director, Business Process who serves as a customer facing advisor and chapter lead for business process and operating model design. This role works directly with customers and their leadership teams to help shape how transformation efforts are structured, governed, and executed. You will lead executive conversations about operating models, decision rights, cadence, and ownership — and translate those engagements into clear, reusable frameworks and standards that can be applied across customers. This is an executive facing position for someone who combines: Demonstrated transformation and process design judgment; Executive presence and facilitation skills; The ability to codify patterns into scalable models. You will act as the chapter lead for business process and operating model design, setting the point of view and standards used across engagements. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
