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The Business Solutions Manager/ Sr. Manager is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements. You will partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson.
Job Responsibility:
Drive strategic input to client opportunities both during pre-sales as well as delivery of engagements
Partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions
Develop best practices that can be scaled across the business to enhance efficiency, drive an insights-led culture and strengthen collaboration as one team
Enable internal teams by strengthening their capabilities through the deployment of best practice solutions
Support regional/ market commercial teams in the design and implementation of market level strategies
Align with Product, Data and Tech teams to develop best practice solutions (product/ service) that are right-sized for region/ market
Participate in new business opportunities, collaborating with the BD team to support pursuit response for non-standard sales opportunities
Support account management upscaling Collinson relationship through strategic interventions like workshops, CVP modeling, quarterly business reviews (QBRs) etc.
Develop internal and external thought leadership around loyalty best practices, and future trend
Requirements:
10+ years of experience working in financial services product teams, CRM and digital marketing agencies or brand loyalty
Understanding how card CVPs are built and experience managing credit card P&L is a plus
Experience in creating and implementing customer engagement and loyalty strategies
Demonstrated success in working with data to generate insights and application of insights to opportunities
Proven ability to identify key business problems (client/ internal)
logically define information needs and lead strategic thinking to create actionable recommendations and solutions
Expertise in data collection and analysis to identify patterns and insights to support strategic planning
Able to effectively manage a number of projects across multiple offerings
Commercial experience in budgeting, cost forecasting, value reporting, pricing
Demonstrate advanced verbal and written communication skills
Excellent English language skills is essential
Nice to have:
Understanding how card CVPs are built and experience managing credit card P&L is a plus
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