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Business Solutions Advocate

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Baltimore

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

This is a long-term contract position offering a dynamic and supportive environment where you will play a key role in administrative and customer service functions. The ideal candidate is adaptable, detail-oriented, and eager to provide exceptional support to both customers and internal teams.

Job Responsibility:

  • Deliver outstanding customer service and support, ensuring attentive and friendly communication with clients and colleagues
  • Assist team members with tasks such as shipping computers and managing back-office operations
  • Address inquiries by accessing organizational portals to check information like PTO balances and other employee data
  • Create and maintain spreadsheets for monthly reporting and other administrative tasks using Microsoft Excel
  • Collaborate with the business solution advocate lead during a 4-5 week training period to gain expertise in processes and workflows
  • Ensure technical requests are promptly directed to the appropriate department or team
  • Exhibit excellent verbal and written communication skills, fostering positive interactions and efficient problem-solving
  • Support growth opportunities within the organization while committing to the role for at least two years
  • Maintain a flexible schedule, occasionally arriving early or staying late to meet business needs
  • Uphold a people-focused approach, consistently demonstrating empathy and a commitment to quality in all interactions

Requirements:

  • Proven experience in administrative roles, including receptionist duties and data entry
  • Proficiency in Microsoft Excel and Word, with the ability to create and manage spreadsheets
  • Strong customer service skills, with a focus on clear and positive communication
  • Ability to multitask and adapt to a variety of responsibilities in a fast-paced environment
  • Critical thinking and problem-solving capabilities to address challenges effectively
  • Willingness to commit to the position for a minimum of two years
  • Flexibility to adjust work hours when needed, ensuring business continuity

Nice to have:

  • Bilingual skills are preferred but not required
  • ability to assist with translations is a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 30, 2026

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