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Business Services Team Leader

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Pavers

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Location:
United Kingdom , Leeds or Manchester

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

29883.00 - 31678.00 GBP / Year
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Job Description:

We are recruiting for the role of Business Services Team Leader in our team(s) covering either Leeds and Manchester. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. As the Business Services Team Leader, you will contribute to the effective and efficient management and progression of cases, taking the leading role within your team for the provision of administrative support to the local Family Court Advisors and Service Managers.

Job Responsibility:

  • Monitoring case progression
  • Receiving referrals from the Court or Cafcass Intake Team
  • Create / update / close cases within our case management system
  • Sending letters and information packs to service users
  • Identify any missing information and follow-up as required
  • Receive and deal with telephone enquiries
  • Meet and greet visitors, including service users
  • General admin support
  • Complete office-based health and safety checks including first aid and fire marshal duties (training will be provided)

Requirements:

  • A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
  • Confident and capable of using MS Office applications to a basic / intermediate level
  • Clear, confident communicator via email, phone and in person
  • Someone who thrives working in a team
  • Able to prioritise work in a fast-moving environment with strict deadlines
What we offer:
  • Local Gov Pension scheme (13.7% employer contribution)
  • 28 days holiday rising to 33 days with five years continuous service (including three for Christmas)
  • Flexible working (hybrid, 9-day fortnights)
  • Exclusive discounts (leisure, technology, travel, personal finance, fashion, supermarkets)
  • Health and wellbeing cash plan (basic premium paid by employer)
  • Four additional days per year for health and wellbeing
  • Employee Assistance Provider (EAP) 24/7
  • Car leasing schemes
  • Professional fees (Social Work England membership reimbursed for social work colleagues)

Additional Information:

Job Posted:
May 06, 2026

Expiration:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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