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Are you someone who takes pride in delivering exceptional customer service and being the welcoming face of an organisation? Aurizon is seeking a Business Services Support professional to play a key role in supporting our Rockhampton operations. Based at our Murray Street administration building and nearby training centre, you’ll provide high‑quality front‑of‑house and business support services, ensuring smooth day‑to‑day operations and a positive experience for visitors, employees and the wider community. This is a varied, people‑facing role suited to someone who enjoys being organised, proactive and adaptable in a busy environment.
Job Responsibility:
Acting as the first point of contact at reception, welcoming visitors, employees and contractors
Managing meeting room bookings, calendars and room set‑ups
Coordinating catering requests, including set‑up and clean‑up
Handling incoming calls and community enquiries in a professional and courteous manner
Managing shared mailboxes and ensuring timely responses
Processing incoming and outgoing mail and coordinating courier services
Monitoring and ordering consumables such as stationery and kitchen supplies
Supporting facilities activities, including maintenance requests, inspections and locker management
Printing and issuing ID cards in line with security requirements
Providing support across both the administration building and training centre
Assisting with ad‑hoc administrative tasks such as printing, binding and mail‑outs
Requirements:
Experience in reception, customer service, call centre or administrative support roles
Strong communication and stakeholder engagement skills
Excellent organisation and attention to detail
A proactive, reliable and flexible work style
Confidence working in high‑traffic environments
The ability to work autonomously and as part of a team
Basic to intermediate skills in Microsoft Office (Word, Excel, Outlook, SharePoint)
Ability to safely undertake manual handling tasks
Nice to have:
Experience with meeting coordination, email management, mail processing or inventory management
What we offer:
Development and growth opportunities
Access to mentoring and development programs
Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands