Business Services Specialist Job at Kansas State University (Manhattan)

Job Description

The Business Services Specialist serves as a primary point of contact for questions and issue resolution related to Concur Travel and Expense, Unimarket Procure-to-Pay, and other business services systems. This position provides customer-focused support to faculty, staff, and students, ensures compliance with institutional and regulatory requirements, and oversees the daily work of assigned student support staff. The role requires strong system knowledge, problem-solving skills, and the ability to communicate complex processes clearly and effectively.

Job Responsibility

Serve as the functional support contact for Concur Travel and Expense, responding to user inquiries related to travel booking, expense reports, reimbursements, and policy compliance, escalating to other team members as needed
Coordinate with Accounts Payable, Card Program team, and system administrators to resolve escalated issues
Work with training coordinator to develop and maintain job aids, documentation, and training materials related to Concur processes
Work with training coordinator to provide training and guidance to campus users on travel and expense best practices
Serve as functional support contact for Unimarket Procure-to-Pay, assisting users with questions related to requisitions, approvals, purchase orders, receiving, and invoice matching
Liaise with Procurement and Accounts Payable to address vendor, system, and payment issues
Assist with testing, system updates, and continuous improvement initiatives related to Unimarket
Respond to inquiries and concerns from faculty, staff, and students in a timely, professional, and service-oriented manner
Analyze issues, identify root causes, and recommend solutions to improve efficiency and user experience
Track recurring issues and contribute to process improvements and training efforts
Recruit, train, schedule, and supervise assigned student support staff
Assign and monitor work to ensure accuracy, productivity, and adherence to service standards
Provide coaching, feedback, and performance evaluations for student employees
Ensure student staff are properly trained on systems, policies, and customer service expectations
Ensure business processes comply with institutional policies, funding requirements, and applicable regulations
Assist with reporting, audits, and data requests related to travel, procurement, and expenses
Participate in cross-functional projects and initiatives to enhance business services operations
Perform other related duties as assigned

Requirements

High school diploma (or equivalent)
Two years of relevant experience
Requirements may be met through combination of education and experience

Nice to have

Experience supporting financial or administrative systems such as Concur, Unimarket, or similar ERP/procure-to-pay platforms
Strong customer service skills with the ability to communicate clearly and professionally
Demonstrated ability to analyze processes, resolve issues, and manage multiple priorities
Proficiency with Microsoft Office applications
Experience in a higher education or public sector environment
Prior experience supervising or leading student employees or support staff
Knowledge of travel, procurement, and accounts payable policies and procedures
Strong attention to detail and organizational skills
Ability to interpret and apply policies and procedures consistently
Effective written and verbal communication skills
Ability to work independently and collaboratively in a team environment
Commitment to continuous improvement and service excellence

What we offer

Health and life insurance
Retirement plans
Generous paid time off

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Business Services Specialist

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