Business Services Automation Lead Job at Aptiv plc (Krakow)

Managed Services - Business Lead Consultant

Managed Service Business Lead Consultant. About HSO: HSO is a global Microsoft s...

Location

United Kingdom

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ
Expertise in providing consultancy over multiple modules in an D365FO / AX environment
Experience with Dynamics D365FO / AX in a Consulting or End User role
Adept at Business Requirement Analysis
Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade
Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible
Willingness to travel to support customers' requirements on site
Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services
Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure
Ability to hold credible conversations with technical and non-technical stakeholders

Job Responsibility

Act as a lead consultant to plan the optimisation roadmap
Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base
Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution
Business Process design/mapping and documentation
The creation of high quality and sustainable client solutions
Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor
Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs
Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services
Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services
Deliver high quality business and software application services to clients

Fulltime

Managed Services Automation & Service Improvement Lead

Probrand's Managed Services team delivers a broad portfolio of services to custo...

Location

United Kingdom , Birmingham

Salary:

30000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working within a Managed Services Provider, Managed Services, or IT operations environment
A track record of identifying inefficiencies and delivering practical service improvements
Hands-on experience with automation technologies, workflow platforms, scripting, or systems integration
Strong understanding of the end-to-end managed services lifecycle
Excellent analytical, documentation and communication skills
Ability to translate technical findings into clear business recommendations
Commercial awareness and an understanding of the balance between service quality, customer satisfaction and operational efficiency
A proactive mindset with a passion for continuous improvement

Job Responsibility

Review how services are delivered today, spot opportunities to remove friction, and implement practical improvements that save time, increase consistency and improve the customer experience
Identify repetitive, manual and time-consuming activities across the managed services portfolio and automate them wherever possible
Design, build and maintain workflow automation using platforms such NinjaOne and native automation capabilities within the service stack
Explore and implement AI-enabled solutions that reduce administrative overhead, improve consistency and increase team productivity
Develop scalable automation approaches that support future service growth
Analyse service delivery activities to identify where the team spends the most time and effort
Build and maintain a prioritised improvement roadmap focused on measurable operational gains
Review service health, monitoring coverage, patch compliance, onboarding quality and operational performance across the managed estate
Produce clear recommendations, improvement plans and progress reports that demonstrate value and outcomes
Define and document best-practice service delivery processes

What we offer

31 days' holiday including bank holidays
Option to buy and sell annual leave
Life Insurance
Tailored benefits platform – including discounts on retail, travel, gym and leisure
YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
Cycle to work salary sacrifice scheme
Electric car salary sacrifice scheme
Paid Volunteer Leave
Free and confidential Employee Assistance Programme – 24/7 health, financial and wellbeing support
City centre office – including free access to gym, shower facilities and secure bike storage

Fulltime

Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

As Citi accelerates its AI-First transformation, we are seeking a leader for a h...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments
AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation
Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools
Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders
Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies
Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus
Educational Foundation: Bachelor's degree or equivalent professional experience is required
a Master's degree is preferred

Job Responsibility

Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards
Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights
Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps
Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement
Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready
Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews
Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

Senior QA Lead / Senior QA Automation Lead

Senior QA Lead / Senior QA Automation Lead (Remote Role | Toronto/GTA Preferred ...

Location

Canada , Toronto

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

10+ years of experience in Quality Assurance, QA Automation, and Enterprise Testing within complex enterprise environments
Strong hands-on experience with Selenium, RestAssured, TestNG, Postman, REST APIs, PostgreSQL, SQL, and Java-based automation frameworks
Proven ability to design, build, and maintain scalable automation frameworks from scratch
Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Extensive experience with manual testing, automation testing, API testing, UI testing, integration testing, regression testing, and end-to-end testing
Strong expertise in REST API testing, including validation of payloads, authentication, headers, status codes, JSON/XML services, and backend integrations
Hands-on experience with database testing, SQL querying, PostgreSQL validation, and backend data integrity verification
Experience executing cross-browser UI testing, frontend validation, usability testing, and workflow validation for enterprise web applications
Strong understanding of CI/CD pipelines, Agile/Scrum delivery models, defect management, and QA governance processes
Ability to lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives

Job Responsibility

Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
Work closely with Project Managers, Developers, Architects, Business Analysts, Operations Teams, and external stakeholders
Coordinate with distributed onshore/offshore teams within fast-paced enterprise delivery environments

Team Lead – Managed Services and TAC (Support) Services

Team lead (Support, Managed Service & NOC services) would be overall responsible...

Location

India , New Delhi

Salary:

Not provided

Binary Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Electronics, Telecommunications or equivalent
Min.8 years of experience working on support & managed services
OEM certifications on Networking, security and/or Data center technologies
Experience in managing support team
OEM TAC experience would be preferred
Experience in running managed services operation is required
Technical hands-on installation and troubleshooting experience on various networking, security, cloud and data center technologies
Good organizational and team management skills
Good communication skills – both verbal and written coupled with ability to collaborate with internal stakeholders and external clients

Job Responsibility

Monitors the service desk tickets and provides support to customers including all escalated incidents and close the same within specified SLAs
Acts as emergency support contact as needed, for critical client and business-impacting incidents
Timely escalation of all tickets to management with ensuing updates, where applicable and provide timely management reports for reviews and guidance
Work with general direction from the client, stakeholders, team lead, or management to perform operational tasks to resolve all incidents/requests in a timely manner within the agreed SLA
Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift
Proactively identify, contribute, implement and automate for effort optimization and automating routine tasks
Guide the team and co-ordinate OEM technical interaction for escalated incidents
Continuously add and mature new offerings and work with product team to roll out new services
Provide mentorship and guidance to the team, work on capacity and skill building of the team members as per the changing business requirements
Contribute and participate in various service delivery reviews with the customers and be responsible for technical deliverables from the reviews

Fulltime

Global Ops Coe – Onstar Business Services Senior Analyst

The Business Services Senior Analyst is responsible for end-to-end design owners...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

5+ Years in Data Analytics / Data Science or related field
Bachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field
Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures
Background in Databricks, SQL, Python, Power BI, is a plus
Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus
Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus
Strong requirements gathering and process documentation skills
Ability to analyze source systems, data dependencies, and business rules
Strong organizational skills for knowledge capture and documentation control
Good communication skills for working with business and technical teams

Job Responsibility

Own end-to-end design of the insourced process and operating model
Lead business integration and ensure alignment across stakeholders
Set priorities, manage backlog direction, and govern program change control
Escalate and resolve issues affecting transition, cutover, or steady-state delivery
Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities
Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer
Define controls with QA / Control analyst ensuring accurate data governance
Manage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved
Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions
Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations

Fulltime

Global Ops CoE - OnStar Business Services Analyst

The Business Services Analyst is responsible for documenting current-state work,...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field
3+ Years in Data Analytics / Data Science or related field
Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures
Strong requirements gathering and process documentation skills
Ability to analyze source systems, data dependencies, and business rules
Strong organizational skills for knowledge capture and documentation control
Good communication skills for working with business and technical teams
Ability to convert operational knowledge into structured requirements
Experience in business analysis, reporting support, process mapping, or transition work
Excellent interpersonal skills, as well as excellent communication skills, verbal and written

Job Responsibility

Map current work and document end-to-end business rules
Inventory source systems and record data sources that support the process
Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims
Archive deliverables, parameters, and supporting process documentation for transition use
Prioritize work items and support backlog management for insourcing activities
Partner with the Lead / Product Owner / SME and the Data / ETL / Reporting Developer to ensure source-to-output requirements are complete and actionable
Data Integration: Combine all data streams into a central Power BI environment
Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting
Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary

Fulltime

Lead Business Analyst

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of experience in business analysis, business consulting, or a related role, with substantial responsibility for leading requirements and solution planning activities
Demonstrated background supporting government or public sector organizations, including familiarity with service delivery models and regulated operating environments
Hands-on experience with Agile Scrum, Waterfall, and broader SDLC practices across application development and enterprise system initiatives
Strong capability in requirements elicitation, process analysis, BRD creation, functional documentation, and stakeholder communication
Experience coordinating or supporting user acceptance testing, issue tracking, and quality validation for technology implementations
Knowledge of digital transformation efforts, workflow optimization, reporting tools, automation initiatives, and customer or citizen engagement solutions
Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple stakeholders and competing priorities

Job Responsibility

Lead discovery sessions, stakeholder interviews, and working meetings to define operational goals, document current challenges, and clarify business priorities
Produce clear analysis artifacts such as business requirements documents, functional specifications, user stories, process maps, and acceptance criteria to support delivery teams
Evaluate existing workflows and recommend improvements that increase efficiency, strengthen citizen-facing services, and support better organizational outcomes
Partner with cross-functional teams to align business objectives with application development, enterprise platforms, integrations, and cloud-based solutions
Support the full software development life cycle by contributing to planning, requirements refinement, solution validation, and implementation readiness
Create and coordinate test scenarios, oversee user acceptance testing activities, and monitor defects or enhancement items through resolution
Act as the primary liaison among business units, technology teams, and external partners to maintain shared understanding and project momentum
Develop training materials, facilitate end-user education sessions, and encourage effective adoption of new tools, processes, and reporting capabilities

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training

Select Country

Business Services Automation Lead

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?