Business Services Associate

• Process supplier invoices, credit notes and payment requests accurately and efficiently
• Ensure invoices are matched, coded and authorised in line with group policy and internal controls
• Deliver accurate transactional data to produce management information reports
• Provide a helpful and professional service to suppliers and internal stakeholders, responding to queries promptly
• Ensure compliance with statutory obligations, financial regulations, internal audit standards and company policies
• Support continuous improvement initiatives to streamline Accounts Payable processes and enhance efficiency
• Perform accurate record keeping and document management in line with data protection and audit requirements
• Handling inbound calls from patients, taking their payments and resolving their queries as necessary
• Actioning outbound calls or emails to patients when following up on their queries
• Investigate complex accounts, analyse common trends and identify solutions to prevent reoccurrence
• Relationship building with key internal and external stakeholders, including Insurance Companies and NHS Integrated Care Boards
• High volume query management
• Ability to work across various areas of the Credit Control department

• Strong customer service and interpersonal skills, with the ability to handle queries professionally
• Experience using financial systems and MS Excel (basic to intermediate level)
• Strong technology skills to enter, report, store and manage data accurately
• Ability to manage workload effectively, meet deadlines and prioritise tasks
• Good numeracy and literacy skills
• GCSEs (or equivalent) in Maths and English at grade C/4 or above
• Understanding of invoice processing and accounts payable principles (desirable)

Understanding of invoice processing and accounts payable principles

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities