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Business Service Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Albany

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for multiple Business Service Specialist's to join our clients team in the Albany area. This is a temporary to hire opportunity. You will also be cross-trained to assist in other service areas as needed, based on workload demands. All service lines operate in a customer service-focused environment.

Job Responsibility:

  • Service Line Expertise: Develop and maintain a thorough knowledge of the policies and procedures specific to the assigned service line and apply them effectively
  • Transaction Processing: Accurately process transactions in compliance with standard operating procedures and the service line’s service level agreement (SLA)
  • Customer Support: Serve as a representative in the BSC Call Center, providing assistance and support while utilizing the BSC ticketing system
  • Communication: Prepare and manage written and telephone communications, including email correspondence with customers, vendors, program administrators, and other stakeholders to address inquiries and requests
  • Problem Resolution: Resolve complex processing errors, identify user needs for processing systems, and manage other intricate transactions
  • Auditing and Analysis: Analyze data to resolve advanced auditing issues related to various New York State business practices, including audit functions and associated processes
  • Customer Service Excellence: Consistently deliver high-quality customer service to all BSC customers, ensuring their needs are met efficiently and effectively

Requirements:

  • High school diploma or equivalent required
  • an associate's or bachelor's degree in business administration, finance, human resources, or a related field is preferred
  • Relevant experience in business services, customer support, or transaction processing is a plus
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data management systems
  • Experience with ticketing systems or call center platforms is preferred
  • Strong ability to analyze data and resolve complex issues related to auditing, processing, and system needs
  • Keen attention to detail and accuracy in handling transactions
  • Excellent verbal and written communication skills for interacting with customers, vendors, and team members
  • Demonstrated ability to provide high-quality customer service in a fast-paced environment
  • Flexibility to cross-train in multiple service lines and temporarily support other areas as needed
  • Strong organizational skills with the ability to manage multiple priorities effectively
  • Thorough understanding of relevant policies, procedures, and compliance standards, with the ability to apply them appropriately
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 12, 2026

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