Business Service Specialist Job at Robert Half (Albany)

New

P&C Services Specialist (CBCC Team), Ingka Business Service Center

In the Compensation and Benefits Cross Country Team, together with other Junior ...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You have a few years of experience in personnel administration / payroll operations or HR systems and you feel confident in an international, corporate environment
You build and maintain relationships with ease, and you are able to communicate clearly and diplomatically with stakeholders at different seniority levels and from different cultures
You are comfortable taking ownership – you like to understand the bigger picture, propose improvements and drive topics to completion rather than just execute tasks
You enjoy learning new things, quickly absorb new processes and tools, and you are not afraid of complex, sometimes ambiguous cases
You are focused on quality and reliability – you pay attention to details, but you also know how to prioritize and deliver on time
You have hands-on experience with SAP GlobalView and/or SAP SuccessFactors and can use these systems independently in your daily work
You have a background in P&C, payroll or a related field (formal education in HR / payroll / English philology is a plus, but relevant work experience is key)
You communicate in English at an advanced level – you can comfortably handle daily calls, emails and meetings with stakeholders from all over the world
You work efficiently with MS Office (especially Excel) and use it to organize your work and analyze data

Job Responsibility

Checking the calendar for the coming day, checking the e-mail and checklists with the tasks for the team
Morning catch-up with your service Team to plan workload
Perform and report planned activities like: providing forecasts for the annual OIB bonus, collaborating with other teams on the implementation of new solutions, responding to queries from supported countries
Work in Excel, e.g., validation of data accuracy and calculations
FIKA, a coffee break (virtual or on the office patio)
Support in preparing necessary documentation, manuals or templates for optimization or improvement
Processing activities in programs and support in investigations of issues and following the progress in solving them
Weekly meetings with the Team Leader and the Compensation & Benefits Cross Country Team
Meeting with other team member about e.g., passing on another portion of knowledge in the field of a given process
Lunch (if in the office, together with the team or in the canteen)

What we offer

Remote/hybrid working model (3 days from the office a week)
Fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
Free underground parking with electric charger and bicycle parking
Stable employment (employment contract)
Flexible terms of employment (depending on the team – full-time and part-time)
Flexible working hours (we start work between 7 and 10 a.m.)
Annual appreciation bonus dependent on performance in the relevant fiscal year
Home work allowance
Cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus

Epic Certified Business Systems Analysis Specialist-Clinical Service Desk-Remote

We are currently seeking a Business Systems Analysis Specialist to join our Clin...

Location

United States , Fargo

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 1 year Healthcare-Healthcare Systems-Customer Service
Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support

Job Responsibility

Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
Drive issue resolution in alignment with established Service Level Agreements (SLAs)
Handle incoming calls and tickets while following account‑specific procedures and documentation standards
Maintain a strong understanding of current Epic configurations, functionality, and system updates
Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Fulltime

New

Policy Service Specialist

We are looking for a Policy Service Specialist to support annuity and life insur...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Experience with customer service, customer support, or a related client-facing function
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
Ability to learn new processes and tools quickly, including platforms such as Salesforce
Strong written and verbal communication skills
bilingual abilities are a plus
Detail-oriented approach with the ability to stay organized and accurate in a fast-paced environment
Flexibility to manage shifting priorities and support additional projects when needed

Job Responsibility

Communicate with clients regularly to provide timely updates on application progress and coordinate prompt follow-up with insurance carriers
Review incoming leads and policy-related information, verify details for completeness and accuracy, and keep related tasks moving to completion
Manage administrative support activities connected to annuity and life insurance servicing while maintaining organized and current records
Use Microsoft Outlook, Word, Excel, and related systems to document interactions, monitor workflow, and prepare basic reports or status tracking
Respond to client questions with empathy and solution-focused communication that supports a positive service experience
Maintain a high level of accuracy when entering, reviewing, and updating policy and client information across multiple systems
Adjust effectively to changing business needs and contribute to special assignments or process-related projects as requested by leadership
Represent the organization in a detail-focused manner through dependable service, strong communication, and consistent attention to client needs

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

Fulltime

New

Customer Service Specialist

Location

United Kingdom , Poole

Salary:

26500.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong customer focus with experience managing and resolving complex customer issues
Previous experience in a high-volume ecommerce returns or customer service environment
Confident negotiation skills, able to balance customer satisfaction with commercial outcomes
Excellent written and verbal communication skills across multiple channels
Strong organisational and administrative skills with high attention to detail
Ability to manage multiple cases simultaneously and prioritise effectively
Comfortable working across systems such as eBay, CRM or ticketing platforms
Good understanding of vehicle parts or mechanical knowledge is desirable
Highly adaptable with a proactive, solution-focused mindset

Job Responsibility

Take full ownership of all product-related returns, including logging, investigating, and agreeing appropriate resolutions
Build and manage relationships with customers, third parties, and internal stakeholders to resolve cases effectively
Identify issues and opportunities within the customer journey and feed back into the wider business
Identify and escalate trends or recurring issues, working closely with Warehouse and Technical teams to drive improvements
Negotiate refund requests and resolutions in line with company guidelines and commercial considerations
Deliver a trusted and professional customer experience, remaining calm and solution-focused in challenging situations
Source suitable replacement parts and complete all associated administration accurately and efficiently
Take ownership of day-to-day operational issues including backorders, shipping issues, and order concerns
Communicate effectively across departments to ensure smooth resolution of cases and clear updates to customers

What we offer

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

Fulltime

New

Customer Service Specialist III - Senior Center

Be the friendly face of Boise Parks and Recreation! In this customer-focused rol...

Location

United States , Boise

Salary:

17.53 - 20.81 USD / Hour

City of Boise

Expiration Date

July 13, 2026

Requirements

High school diploma or equivalent and four years of experience performing administrative or customer service support duties in a departmental or operational group
Valid state-issued driver's license
Knowledge of: Supervisory principles and practices
Basic accounting, including cash handling and monetary reconciliations, basic bookkeeping and filing practices
Business office and telephone etiquette and equipment
General office practices and procedures
Business English (grammar, punctuation and spelling)
General customer service techniques
Computer usage including related software
Ability to: Supervise a diverse group of people

Job Responsibility

Handles complex issues and problems and refers only the most complex issues to higher-level staff
Is capable of performing all duties of a Customer Service Specialist I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed
Greets and receives customers
Processes customer registrations and answers recreation questions
Schedules facility use and various recreational programs or activities
Manages the attendance of activities through sign-up spreadsheets, payment of activities and tracking of actual attendance
Enters reservation information into a database and tracks accordingly
Adjusts customer balances
Maintains mailing lists, generates reports and tracks other information, such as program rosters, facility reservation calendars and financial reports on an annual and monthly basis
Performs system management functions for the department's database software

What we offer

Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Fulltime

New

Process Specialist / Business Analyst

Are you an experienced process expert looking for your next challenge? Our clien...

Location

Australia , Brisbane

Salary:

Not provided

Randstad

Expiration Date

July 15, 2026

Requirements

Proven experience leading continuous improvement designed to deliver successful change and transformation in a complex environment
High-level research, analytical, and problem-solving skills, with the ability to identify issues and risks and work collaboratively to develop solutions
Demonstrated experience in and understanding of business process management methods, practices, and BPM tools such as BPMN, IBM Blueworks, or SAP Signavio
Proven leadership in customer and employee experience (EX and CX), along with the ability to negotiate and influence stakeholders across all levels
Proven success in developing and maintaining relationships, influencing, making decisions, and motivating others towards achieving key work priorities
Must be a Brisbane based candidate with unlimited working rights

Job Responsibility

Support the implementation, embedment, and maturing of the Process Excellence (PEx) Framework to improve business process management maturity
Support, oversee, and coordinate group-wide reviews of processes, service standards, and performance to ensure alignment with best practice and consistent end-to-end service experience
Develop and implement strategies that enhance the performance, productivity, and quality of business capabilities and business services
Develop and maintain business process management documents, tools, resources, and training materials to build organisational knowledge and awareness
Provide advice, guidance, and direction to stakeholders at all levels on appropriate BPM priorities to ensure responsible investment and benefit realisation

What we offer

Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms
Discounts on private health funds
3 payruns a week

Fulltime

New

Customer Service Specialist

We are looking for a Customer Service Specialist to support clients and internal...

Location

United States , Westfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling purchase orders, order entry, or related transactional customer support tasks
Strong customer service skills with the ability to communicate professionally across phone, email, and internal teams
High attention to detail and accuracy when processing quotes, orders, invoices, and account records
Ability to coordinate with multiple departments to keep orders on schedule and resolve issues efficiently
Comfortable prioritizing a high volume of requests while meeting deadlines in a fast-paced environment
Proficiency using business systems and standard office software to maintain records and track account activity

Job Responsibility

Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs
Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time
Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment
Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner
Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment
Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders
Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities
Keep customer account information current and accurately documented within company systems

New

Customer Service Specialist

We are looking for a customer-focused Customer Service Specialist to support lea...

Location

United States , Neenah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Background in customer service, call center support, sales support, inside sales, business development, or lead generation environments
Ability to establish rapport quickly, respond to objections effectively, and guide conversations toward productive outcomes
Strong verbal and written communication skills with a detail-oriented and customer-focused approach
Proven ability to work independently, stay motivated, and consistently meet performance expectations
Experience using business systems along with Microsoft Office or Google Workspace for daily communication and tracking tasks
Strong organizational skills, attention to detail, and dependable follow-through on customer and team commitments
Comfortable balancing competing priorities and adapting quickly in a fast-moving work environment
Resourceful, team-oriented, and eager to learn new tools, processes, and industry knowledge

Job Responsibility

Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process
Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience
Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps
Coordinate appointments and support movement of promising opportunities through the sales pipeline
Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement
Handle email and phone communications with care while managing multiple browser-based tools and customer records
Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate
Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

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Business Service Specialist

Job Description

Job Responsibility

Requirements

What we offer

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