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The Systems/Business Analyst Senior plays a crucial role in enhancing business efficiency and effectiveness by leveraging their expertise in information technology, business processes, and industry standards. This role involves analyzing business needs, translating them into system requirements, and implementing solutions that align with organizational goals. The Systems/Business Analyst collaborates with stakeholders and IT staff to ensure seamless integration and optimal system performance and quality deliver of base, code, and configuration changes to the system. This role will need to understand business strategy to drive changes and enhancements for the organization. They will optimize technology, process, and controls to simplify the mortgage process and create a world class client experience. They will act as the lead business SME and work stream owner to provide support and guidance for improving and sustaining process, systems, procedures, and controls.
Job Responsibility:
Enhancing Business Efficiency: Leverages expertise in information technology, business processes, and industry standards to enhance business efficiency and effectiveness
Analyzes business needs, translates them into system requirements, and implements solutions aligned with organizational goals
System Integration and Performance: Collaborates with stakeholders and IT staff to ensure seamless system integration and optimal system performance
Oversees the quality delivery of base code and configuration changes to the system
Driving Business Strategy: Understands and utilizes business strategy to drive changes and enhancements for the organization
Optimizes technology, processes, and controls to simplify the mortgage process and create a world-class client experience
Subject Matter Expertise: Acts as the lead business subject matter expert (SME) and work stream owner, providing support and guidance for improving and sustaining processes, systems, procedures, and controls
Risk Management and Partnership: Partners with Mortgage Originations Leaders (Functional Owners) in developing, maintaining, and reviewing all MCA and CAP related risks
Works closely with MCA/CAP managers to understand gaps, analyze outcomes, implement resolutions, update procedures, and ensure consistent process flow maps and systems for seamless resolution across work-streams
System Changes and LEAN Methodology: Manages holistic work-stream ownership for all process and system changes required to support the design and functionality of Salesforce, Loan FX, and Empower
Applies expertise in system configurations to drive streamlined processes and workflows, reduce risk, and utilize LEAN methodology concepts
Designs and submits requests, partnering with business lines and vendors to ensure successful implementation
Support and Analysis: Provides INC triage and vendor support
Conducts problem and solution research, requirement gathering, and CCR feasibility analysis
Defines CCR acceptance criteria and develops CCR functional requirements and BRDs
Conducts business testing of all CCRs
Testing and Validation: Reviews and approves all UAT test results
Writes and prepares production checkout scripts and scenarios
Oversees production checkout and performs ad-hoc testing
Conducts post-release INC fix validations and post-release CCR validations
Escalation and Project Support: Manages system escalations
Provides project and Issue/CAP support
Risk Assessment and Compliance: Appropriately assesses risk in business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
Ensures compliance with applicable laws, rules, regulations, and policies
Applies sound ethical judgment regarding personal behavior, conduct, and business practices
Escalates, manages, and reports control issues with transparency
Requirements:
5-8 years relevant experience
Point of Sale Mortgage Origination Experience (POS) experience and expertise
Required skills include project leadership, quantitative aptitude, and the ability to effectively synthesize and communicate complex business issues through concise presentation skills
Good interpersonal skills to oversee cross disciplinary work streams
Extensive strategic analysis and leadership experience
Interest and experience in the financial services industry, in particular in the areas of mortgage functions and technology
Bachelor’s/University degree or equivalent experience
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays