Business Risk Officer

• Managing and supporting multiple risk and control programs for the organization
• Establishing quarterly audit process of attributes to ensure proper calculation and control
• Working closely with business partners on findings and making recommendations on improving practices
• Developing procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist
• Examining procedures for consistency and gaps relative to regulations in addition to impacts on customer experience
• Conducting internal testing of dispute processes to ensure control
• Monitoring exceptions to dispute policy and identifying drivers of exceptions
• Leveraging data to examine impacts to Customer Experience and Regulatory breaks
• Operating with a limited level of direct supervision
• Exercising independence of judgement and autonomy
• Acting as SME to senior stakeholders and/or other team members
• Appropriately assessing risk when business decisions are made

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus
• 5+ years’ experience in financial services
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required
• Third party vendor management preferred
• Demonstrated ability to lead global team efforts
• Excellent problem solving skills
• Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives

MS Excel, MS Access, SAS, SQL, Visual Basic

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays