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The Business Relationships Coordinator is responsible for managing and nurturing business relationships through existing and potential partnerships. This role focuses on maintaining and approving leads, ensuring the seamless execution of sales initiatives, and continuously optimizing processes to enhance operational efficiency and partner satisfaction. The coordinator will work closely with internal teams and external stakeholders to drive growth, improve service delivery, and strengthen long-term strategic relationships.
Job Responsibility:
Develop and maintain strong relationships with key strategic partners
Identify opportunities to expand partnerships and foster long-term growth
Oversee and approve incoming leads, ensuring they align with strategic objectives
Track and report on the performance of leads
Streamline internal processes to enhance operational efficiency and improve customer service
Monitor the effectiveness of process improvements and adjust as needed
Support the development and execution of strategic account plans
Assist in identifying key opportunities for growth within existing accounts
Share feedback and insights from partners to improve internal processes and offerings
Track account performance, generate reports, and present findings
Address any concerns or issues raised by partners and customers, working to resolve them efficiently
Provide ongoing support to partners to ensure satisfaction and retention
Work closely with cross-functional teams, including sales, marketing, and customer support, to ensure smooth execution of account strategies
Monitor and manage incoming communication within partnership-related inboxes
Respond to queries, direct requests to appropriate teams, and prioritize urgent matters
Organize and track email communications, ensuring timely follow-ups and responses
Ensure all partnership-related inquiries are properly documented and escalated as necessary
Travel occasionally as required to support customer meetings, industry events, or team collaboration
Perform additional tasks and responsibilities as directed by management to support business needs
Adapt to new challenges and evolving priorities within the role.
Requirements:
2 -3 years of experience in account management, customer service, or a related role
Familiarity with lead generation, sales processes, and CRM systems
Strong communication skills, both written and verbal
Excellent organizational and time management abilities
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Analytical mindset with the ability to track and report on key performance indicators (KPIs)
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong interpersonal skills with the ability to build and maintain relationships with key stakeholders
Proactive and self-motivated with a keen ability to work independently as well as part of a team
Detail-oriented with a focus on ensuring accuracy in all tasks and communications
Flexible and adaptable to changing business needs and priorities.