Business Relationship Support Specialist, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Relationship Support Specialist. The role involves being accountable for a complex portfolio of customers, overseeing accounts, identifying opportunities for process improvement, evaluating profitability and risk, and ensuring compliance. The job also involves handling complex customer issues, resolving escalations, and collaborating with colleagues and managers.

Job Responsibility:

Be accountable for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts and evaluate profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Make decisions on complex customer issues
Partner with managers to resolve issues and provide status updates on implementations
Develop expertise in the policies, procedures, and compliance requirements
Handle complex customer issues which include escalation and resolution
Lead team and serve as a subject matter expert for the department
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of business banking compliance controls, risk management, and loss prevention
Sound analytical thinking with high attention to detail and focus on research across various platforms
Must be able to work in a fast-paced production environment and juggle a variety of tasks
Strong communication skills – both verbal and written
High level of personal motivation and strong interpersonal skills to work across time zones
Must be comfortable working independently and as part of a team
Flexible to work in shifts

Nice to have:

Experience in Commercial loan servicing or commercial lending operations
Customer support focus with ability to understand servicing needs and recommend solutions
Customer service experience
Ability to provide strong customer service support and develop internal relationships with front line teams
Ability to participate in moderately complex customer transactions
Knowledge and understanding of business banking compliance controls, risk management, and loss prevention

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Relationship Support Specialist