Business Relationship Support Specialist

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunities for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution and make decisions on complex customer issues
• Partner with managers to resolve issues and provide status updates on implementations
• Develop expertise in policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Managed complex portfolios and resolve client issues, follow-through to resolution
• Mid-Market experience in Commercial Banking, Treasury Management Product support
• Supported Technology, Media, and Telecom (TMT) relationships
• Investigated and interpreted complex analyses to mitigate risk
• Payment processing exposure, supporting Wires transactions
• Secure payment systems support experience (ACH, RTP)

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement