Business Relationship Support Specialist

• Be accountable for a complex portfolio of customers
• share leadership role with managers to oversee a portfolio of accounts
• identify opportunity for process improvements within the portfolio
• review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• verify compliance and report identified issues for resolution
• make decisions on complex customer issues
• partner with managers to resolve issues and provides status updates on implementations
• develop expertise in the policies, procedures, and compliance requirements
• handle complex customer issues which include escalation and resolution
• lead team and serve as a subject matter expert for the department
• collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• interact with internal customers
• receive direction from leaders
• exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Correspondent Banking experience
• Treasury Management Payments Product experience
• International SWIFT payments experience
• bilingual - Spanish and English fluency
• customer service experience with the ability to balance needs of clients and stakeholders
• excellent verbal, written, and interpersonal communication skills
• ability to execute in a fast paced, high demand environment while balancing multiple priorities