Business Relationship Support Specialist

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Strong experience supporting complex or large portfolios of business customers
• Demonstrated ability to partner closely with relationship managers, customer support managers, partners, and senior leaders
• Self-motivated and proactive, with the ability to independently manage priorities, identify issues, and drive solutions with minimal supervision
• Treasury Experience
• Solid understanding of regulatory, audit, and compliance requirements within a financial services environment
• Proven ability to manage and resolve complex customer issues, including escalations
• Experience coordinating across operations centers, internal bank partners, and external vendors
• Knowledge of Wells Fargo's products and services and ability to identify opportunities to support customer growth
• Strong presentation and communication skills with experience serving as a subject matter expert
• Ability to manage high operating exposure portfolios and support complex transaction execution
• Strong organizational skills with attention to detail in documentation, policy, and business continuity planning
• Knowledge of various systems used to support Commercial Banking clients including: Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP, and WICE