Business Relationship Support Specialist - Team Lead, GPL Dedicated Client Services

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Strong knowledge of Treasury Management products and services
• Ability to coach, train, and develop workforce
• Comfort in giving real time and constructive feedback
• Strong customer service experience/etiquette
• Ability to perform root cause analysis to remedy issues
• BS/BA degree or equivalent work experience
• Ability to work in a fast paced, deadline driven, environment
• Excellent verbal, written, and interpersonal communication skills
• Proven problem solving and decision making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Strong computer skills, including MS Excel, Word, and Power Point
• Proven ability to partner with internal and external partners to meet the needs of the customer
• Demonstrated change management skills with the ability to grow a highly efficient team

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement