Business Relationship Support Specialist - Treasury Management Service Team Lead, Wells Fargo

Wells Fargo

Location:
United States, Irving

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Relationship Support Representative (GPL Service Team Lead) to join the Global Payments & Liquidity team. The role involves managing a complex portfolio of customers, identifying process improvements, ensuring compliance, and leading a team.

Job Responsibility:

Be accountable for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Make decisions on complex customer issues
Partner with managers to resolve issues and provides status updates on implementations
Develop expertise in the policies, procedures, and compliance requirements
Handle complex customer issues which include escalation and resolution
Lead team and serve as a subject matter expert for the department
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years’ Treasury Management Dedicated Client Services Experience
2+ years’ experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires) and utilizing Treasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders
Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
Advanced knowledge and ability to support high profile, complex clients within the Commercial banking or Corporate Investment Banking client base
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Relationship Support Specialist - Treasury Management Service Team Lead

Wells Fargo

Location:United States, Irving

Category:Banking

Contract Type:Not provided