Business Relationship Support Specialist - GPL Team Lead NSG

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunities for process improvements
• Review and analyze the decision process for customer accounts
• Verify compliance and report identified issues
• Make decisions on complex customer issues
• Partner with managers to resolve issues
• Develop expertise in policies, procedures, and compliance requirements
• Handle complex customer issues including escalation and resolution
• Lead team and serve as subject matter expert
• Collaborate and consult with peers, colleagues, and managers
• Interact with internal customers

• 2+ years of Business Relationship Support experience or equivalent demonstrated through work experience, training, military experience, or education
• Treasury Management product knowledge and experience
• Strong telephone etiquette skills
• Strong leadership skills including initiative, accountability and ability to inspire and motivate others
• Ability to act as an extension of management supporting the broader team
• Ability to triage and troubleshoot complex issues
• Ability to lead, train & mentor others
• Ability to navigate multiple computer systems and utilize search tools
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment
• Ability to work in a fast-paced deadline driven environment

Treasury Management product knowledge and experience

Hybrid work schedule