Business Relationship Support Representative, Wells Fargo

Wells Fargo

Location:
United States, Des Moines

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role is in an Inbound Call Center Environment where 100% of the day is spent on the phone servicing treasury management products and services for clients.

Job Responsibility:

Service treasury management products and services
Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers
Identify trends through client interactions
Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
Train clients on products and services to ensure optimal delivery and meet implementation needs
Perform post implementation product usage and customer billing reviews
Identify opportunities for process improvements
Review and analyze the decision process for customer accounts
Verify compliance and report identified issues for resolution
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements:

2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, or education
Call center customer service experience in the financial services industry
Strong telephone etiquette skills
Financial Services experience
Treasury Management product knowledge and experience
Customer service experience with Wells Fargo channels Contact Center, Digital or Store
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Intermediate Microsoft Office skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels
Ability to work in a fast-paced deadline driven environment

Nice to have:

Call center customer service experience in the financial services industry
Treasury Management product knowledge and experience
Customer service experience with Wells Fargo channels Contact Center, Digital or Store
Intermediate Microsoft Office skills

What we offer:

Hybrid work schedule
Equal opportunity employment
Compliance-driven culture
Risk management programs

Additional Information:

Job Posted:
October 11, 2025

Expiration:
October 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Business Relationship Support Representative