Business Relationship Support Representative

• Service treasury management products and services
• Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
• Identify trends through client interactions
• Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
• Train clients on products and services to ensure optimal delivery and meet implementation needs
• Perform post implementation product usage and customer billing reviews
• Identify opportunities for process improvements
• Review and analyze the decision process for customer accounts
• Verify compliance and report identified issues for resolution
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Call center customer service experience in the financial services industry
• Strong telephone etiquette skills
• Financial Services experience
• Treasury Management product knowledge and experience
• Customer service experience with Wells Fargo channels Contact Center, Digital or Store
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels
• where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

• Equal opportunity employment
• Hybrid work schedule