Business Relationship Support Representative

• Provide support through email and phone for customer accounts
• Open and follow through on escalation tickets through 3rd party vendor as needed
• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Assist in financial statement analysis for non-complex relationships
• Handle customer issues and assist in decisions with business client managers
• Evaluate profitability and risk of designated portfolio
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Merchant Services experience
• Credit Card processing experience
• Ability to partner as a team member resource
• Ability to act as a subject matter expert
• Ability to conduct default operations research
• Excellent verbal, written, and interpersonal communication skills
• Customer Service experience