Business Relationship Support Representative - Token Distribution, Wells Fargo

Wells Fargo

Location:
United States, Winston Salem

Category:
Banking

Contract Type:
Employment contract

Salary:

21.63 - 28.37 USD / Hour

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Job Description:

Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will provide token support for Vantage customers, help with customer associated risk management, and manage internal and external user access for secure systems including RSA SecurID Tokens.

Job Responsibility:

Provide token support for Vantage customers
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Manage internal and external user access for secure systems, including setup, and reset, for RSA SecurID Tokens
Support internal banking personnel with both production and non-production environments, including configuration and passcode resets using the RSA SecurID Administration Utility (ACE)
Handle token distribution workflows and ensuring timely resolution of access-related requests
Maintain security protocols and user authentication standards across enterprise systems

Requirements:

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Previous financial services experience
Customer service experience with Wells Fargo channels Contact Center, Digital or Store
Treasury management products and services experience
Knowledge of ServiceView, FedEx ShipManager, UAM, and AES
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels
where flexibility, collaboration, and adaptability are important
Ability to work in a fast-paced deadline driven environment

Nice to have:

Previous financial services experience
Customer service experience with Wells Fargo channels Contact Center, Digital or Store
Treasury management products and services experience
Knowledge of ServiceView, FedEx ShipManager, UAM, and AES
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels
where flexibility, collaboration, and adaptability are important
Ability to work in a fast-paced deadline driven environment

Additional Information:

Job Posted:
September 28, 2025

Expiration:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Relationship Support Representative - Token Distribution