Business Relationship Support Representative – GPL Dedicated CSO 2

• Provide support for a portfolio of customers
• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Produce loan reports and forms related to initiation of the documentation process
• Assist in financial statement analysis for non-complex relationships
• Handle customer issues and assist in decisions with business client managers
• Evaluate profitability and risk of designated portfolio
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive directions from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ year of Treasury Management product knowledge and experience
• Previous call center experience
• Ability to provide strong customer service and develop customer relationships
• Strong telephone etiquette skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information. (e.g., Hogan, ServiceView, Vantage, OIB, MARS)
• Strong analytical skills with high attention to detail and accuracy
• Intermediate Microsoft Office skills, especially with Outlook, Excel and PowerPoint
• Ability to work effectively in a team environment and across all organizational levels
• where flexibility, collaboration, and adaptability are important
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement