CrawlJobs Logo

Business Relationship Support Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
United States , Boston ▼

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

104000.00 - 168000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Wells Fargo is seeking a Business Relationship Support Manager as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com.

Job Responsibility:

  • Manage the relationship support function for an assigned team or office
  • Manage the end-to-end customer experience including onboarding and extensive problem-solving
  • Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
  • Identify and recommend opportunities for process improvement and risk control development
  • Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
  • Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
  • Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
  • Make decisions and resolve issues for operations of the business relationship team to meet objectives
  • Interpret and develop policies and procedures to implement compliance and to resolve issues
  • Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
  • Collaborate and influence all levels of professionals including experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for Business Relationship Support
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

  • 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience

Nice to have:

  • Customer service focus with the ability to balance needs of clients, shareholders, and employees
  • Knowledge of Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients
  • Understanding of Commercial Banking processes and systems
  • Understanding of CB and CIB KYC, BSA/AML and Financial Crimes policies and processes
  • Foundational knowledge of fraud management and risk management process and procedures
  • Ability to interact and negotiate with all levels of an organization
  • Strong collaboration skills
  • Strong partnering skills
  • Leadership experience including leading and developing staff
  • Strong negotiation skills
  • Strong change management skills
  • Strong presentation skills
  • Excellent verbal, written, and interpersonal communication skills
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Wells Fargo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Business Relationship Support Manager

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
aon.com Logo
Aon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation or Post Graduation
  • 12+ years of relevant experience
  • 12+ years of Operations Leadership Experience, with Insurance
  • Claims Management Experience
  • Well versed with MS Excel, MS Word
  • Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
  • Excellent verbal and written communication skills
  • Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
  • The ability to remain calm under pressure and to work flexibly when required
  • A positive approach and mind-set and excellent attention to detail
Job Responsibility
Job Responsibility
  • Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
  • Verify claim information and enter details accurately into the claims management system
  • Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
  • Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
  • Building strong relationships with UK colleagues, and other internal stakeholders
  • Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
  • Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
  • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
  • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
  • Monitor customer feedback and address concerns promptly to ensure satisfaction
What we offer
What we offer
  • Cab Facility
  • Comprehensive benefits package
  • Two “Global Wellbeing Days” each year
  • Variety of workstyle options through Smart Working model
  • Continuous learning culture
  • Fulltime
Read More
Arrow Right

Assistant Business Support Manager

Are you looking for an exciting opportunity to support a dynamic team in a fast-...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
26000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills at all levels
  • Natural problem solver
  • Sales experience
  • Proficient in Microsoft 365 and IT
  • Professional appearance and manner
  • Flexibility and a full clean driving licence
Job Responsibility
Job Responsibility
  • Welcome visitors and provide refreshments to guests
  • Build rapport with customers and manage incoming mail and deliveries
  • Oversee access control for new and departing customers and maintain visitor logs
  • Support smooth onboarding for new customers and resolve any concerns regarding the business centre experience
  • Enhance the customer journey by building strong relationships and coordinating engagement activities
  • Promote networking opportunities and encourage participation in events
  • Manage customer relationships, encouraging positive reviews while overseeing any complaints
  • Conduct viewings and sales, and support the Business Centre Manager (BCM) in all aspects of management
  • Organise fun activities within the Business Centre and support social media initiatives
  • Answer calls and manage inquiries, maintaining pricing and availability lists
What we offer
What we offer
  • £1,000 bonus
  • Office conveniently located just a 6-minute walk from Basingstoke train station
  • Nearby parking
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
  • Basic knowledge of company products and services offerings
  • Communicate effectively to technical level and first-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
  • Conceptual understanding of IT environments
Job Responsibility
Job Responsibility
  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve routine in-scope technical incidents independently
  • Work with team members to resolve more complex incidents
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Participate in Customer Expectation management as part of escalation process
  • Build relationship with management in assigned accounts
  • Sets expectations with customers based on defined parameters
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role focused on managing the onsite delivery of software...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels
  • Active listening skills
  • Problem-solving skills
  • Consulting skills
  • Project management skills
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross-technology incidents independently
  • Work with team members to resolve unusually complex or cross-technology incidents
  • Proactively and reactively look for solutions to prevent problems
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services for future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level
  • Design and deliver support solutions using specific industry knowledge
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Business Relationship Executive

As our Business Relationship Executive, you will focus on managing and strengthe...
Location
Location
United Kingdom
Salary
Salary:
Not provided
ciob.org Logo
CIOB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong business development and relationship management skills, ideally from a telesales or call centre environment
  • Ability to engage with partners and Company Members at all levels, establishing rapport, articulating value propositions, and gaining commitment
  • Organised, detail-oriented, and able to manage competing priorities while working towards financial targets and deadlines
  • Excellent communication skills, both verbal and written, with the confidence to handle a wide variety of stakeholders
  • Familiarity with CRM systems and other web applications, and the ability to work effectively within a remote team
  • Flexibility and a ‘can-do’ attitude, with a willingness to take on new challenges and expand skills
Job Responsibility
Job Responsibility
  • Source and introduce new Expert Partners to enhance the company's membership offering
  • Manage all aspects of Expert Partner relationships, including administration, updates, marketing activities, and assets
  • Coordinate and deliver tailored Expert Partner and company member webinars, as well as manage bespoke regional networking activities and round-table events
  • Proactively engage in B2B activities to promote CIOB membership and services
  • Support Business Development Managers by generating leads through phone and email campaigns
  • Participate in the development and testing of new processes, systems, and technologies, offering insights from a client perspective to modernise member engagement
What we offer
What we offer
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Development Opportunities: Learning and development tailored to your career growth
  • Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
  • Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing
  • Fulltime
Read More
Arrow Right

Commercial Business Development Manager

To support the Company to achieve our agreed Income Growth Targets. Manage relat...
Location
Location
United Kingdom
Salary
Salary:
35000.00 - 65000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in managing and working within a field-based and/or an office-based sales team within commercial insurance
  • a high level of broking and/or business development experience is essential
  • knowledge of and/or experience of operating within a similar business model
  • general knowledge of the Insurance market and legislation requirements
  • demonstrable experience delivering strategic growth plans and effectively managing multi-tier broker relationships
  • business development, relationship management and client management experience
  • ability to lead strategic level conversations to develop our business model
  • ability to effectively manage conflict, challenge existing ways of thinking and develop credible alternative solutions
  • a sound understanding of Insurers and their product offerings
  • commercially astute with an understanding of business models and key drivers
Job Responsibility
Job Responsibility
  • Support Head of Sales & Distribution and the Underwriting team to develop / execute the overall company growth strategy
  • lead & develop relationships with identified strategically important partner brokers
  • collate and share notable successes and losses “post renewal” and “NTU” feedback on a monthly basis to their Key Stakeholders and Strategic Broker Partners for analysis and action as and where necessary
  • regularly communicate and engage with the overall team to ensure a clear understanding of agreed strategies / broker development plans and initiatives
  • track, manage and challenge performance of allocated broker panel using central MI reports
  • encourage growth by fully understanding the products, processes / procedures and key drivers while providing consultancy and advise for ongoing improvements
  • identify, support, promote new campaigns, initiatives and processes and ensure that the development team and underwriters take full advantage of all of the tools available to them
  • have a full understanding of all strategic initiatives and assist with their roll out where required to panel of partner brokers
  • support, attend and host industry and/or key broker partner events.
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred
  • Associate degree in a technical field acceptable with 6-8 years of relevant experience
  • 6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
  • In-depth expertise in networked computing environments, operating systems, and applications
  • Thorough understanding of company products/services, competition, third-party offerings, and market trends
  • Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
  • Ability to anticipate customer needs, propose solutions, and build consensus
  • Strong knowledge of change management processes/tools in complex environments
  • Advanced project management, communication, analysis, and presentation skills
  • Expertise in area of focus with awareness of future technology directions
Job Responsibility
Job Responsibility
  • Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
  • Integrate technical knowledge with business understanding to design and deliver customer solutions
  • Act as a consultant in service delivery, technology, industry, or specific applications
  • Resolve complex technical and business incidents independently
  • mentor less-experienced team members on complex issues
  • Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
  • Review support plans against business indicators and align them with company service solutions
  • Develop and grow relationships with complex and strategic customer accounts
  • Act as a trusted advisor to customers and internal sales teams
  • Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Executive Assistant Business Manager

Join a dynamic and innovative organisation dedicated to empowering the next gene...
Location
Location
United Kingdom , Shoreditch
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in consulting, investment banking, private equity, or a similar high-performance environment
  • Ability to engage with senior stakeholders, draft high-quality content, and represent the CEO effectively
  • Proven track record of managing complex schedules, projects, and relationships
  • Understanding of corporate strategy, business development, and stakeholder management
  • Ability to handle confidential matters with the highest level of integrity
  • A self-starter who anticipates needs, solves problems, and ensures seamless execution of tasks
Job Responsibility
Job Responsibility
  • Oversee and strengthen relationships with key partners
  • Ensure regular engagement and follow-up with strategic partners to drive long-term collaboration
  • Prepare briefing materials and reports for the CEO's key external meetings
  • Serve as the primary point of contact for the Board, investors, and other key stakeholders
  • Coordinate and prepare Board materials, investor updates, and executive reports
  • Manage communication between the CEO and stakeholders, ensuring alignment on strategic priorities
  • Oversee the CEO's external engagements, including speaking opportunities, media appearances, and industry events
  • Draft speeches, presentations, and thought leadership content
  • Ensure consistency in messaging across public and private engagements
  • Proactively manage the CEO's calendar, ensuring optimal prioritisation of meetings and travel
What we offer
What we offer
  • Pension contributions
  • 28 days annual leave, including UK Bank Holidays
  • Staff Benefits package including employee benefits, discounts and perk platforms
  • Genuine opportunities for progression and development
  • Fulltime
Read More
Arrow Right