Business Relationship Support Manager

• Manage the relationship support function for an assigned team or office
• Manage the end-to-end customer experience including onboarding and extensive problem-solving
• Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
• Make decisions and resolve issues for operations of the business relationship team to meet objectives
• Interpret and develop policies and procedures to implement compliance and to resolve issues
• Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
• Collaborate and influence all levels of professionals including experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Business Relationship Support
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education
• 2+ years of leadership experience
• Customer service focus with ability to balance needs of clients, shareholders, and employees
• Knowledge of Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients
• Understanding of Commercial Banking processes and systems
• Understanding of CB and CIB KYC, BSA/AML and Financial Crimes policies and processes
• Foundational knowledge of fraud management and risk management process and procedures
• Ability to interact and negotiate with all levels of an organization
• Strong collaboration skills
• Strong partnering skills
• Leadership experience including leading and developing staff
• Strong negotiation skills
• Strong change management skills
• Strong presentation skills
• Excellent verbal, written, and interpersonal communication skills

May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards

• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards
• Relocation assistance is not available for this position