Business Relationship Support Associate

• Provide technical support for a suite of commercial bankcard applications, comprised of purchasing card issuing, card holder limits/entitlements, transaction management, commercial card expense reporting (domestic and international), expense receipt imaging, accounts payable merchant automation, and internal ledger posting/straight through processing of categorized card expenses
• Provide advanced level of technical support for application network connectivity, internet browser troubleshooting/display issues, and transactional inconsistencies
• Provide technical support for mobile devices, including mobile website and native applications within iOS and Android environments
• Provide supporting documentation, including exact steps and technical configuration, for any defects identified. Ensure defects are resolved through partnership with application developers within Service Level agreements and document resolution
• Provide both phone and offline support for routine technical issues and initiatives related to assigned applications, systems, databases and/or technical products and services. Using various applications to troubleshoot and restore customer product functionality
• Provide technical resolution through end-user environment configuration, enrollment correction/clarification, LAN configuration, or other technical consultation. Accountable to provide technical support for all standard applications and shared technical framework supported by department
• Be responsible for supervision and notification of production issues, often involving triage with internal technology operations team, external vendors, and internal servicing groups
• Act as a liaison between customer and internal parties for complex issues to coordinate satisfactory technical issue resolution
• Alert clients and team members when a major/systemic problem is suspected and provides recommendations, alternatives, estimated resolution times, etc.
• Coordinate application defect resolution on lower urgency issues with internal technology development and/or vendors with end-user/client

6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4 year college degree in business or technology related field
• Advanced knowledge of internet/e-commerce Treasury Management products
• Advanced knowledge of domestic and international Bank Card/Expense Reporting operations and systems and implementation
• TSYS knowledge/experience

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement