Business Relationship Support Associate, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Relationship Support Associate to be responsible for a complex portfolio of customers, share leadership role with managers to oversee accounts, identify process improvements, review and analyze customer account decisions, evaluate portfolio profitability and risk, verify compliance, and develop expertise in policies and procedures.

Job Responsibility:

Be responsible for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts
Evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Present recommendations to resolve and exercise independent judgment
Develop expertise in the policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Provide general servicing and transaction assistance (non-money movement)
Perform commercial banking systems updates including internal clean-up of product codes, authorized representative updates and signer maintenance, address changes, legal entity management requests
Customer call preparation and transaction support

Requirements:

6+ months of Business Relationship Support experience or equivalent through work experience, training, military experience, or education
At least a B.Com or equivalent degree preferably MBA/M.Com
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of business banking compliance controls, risk management, and loss prevention
Sound analytical thinking/high attention to detail with focus on research across various platforms
Must be able to work in a fast-paced production environment and juggle a variety of tasks
Strong communication skills – both verbal and written
High level of personal motivation, strong interpersonal skills to work across time zone
Must be comfortable working independently and as part of a team
Flexible to work in shifts

Nice to have:

Experience in Commercial loan servicing or commercial lending operations
Customer support focus with the ability to understand servicing needs and recommend solutions
Customer service experience
Ability to provide strong customer service support and develop internal relationships with front line teams
Ability to participate in moderately complex customer transactions

Additional Information:

Job Posted:
September 22, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Relationship Support Associate