Business Relationship Support Associate, Wells Fargo

Business Relationship Support Associate

Wells Fargo

Location:
United States, Tempe

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

Wells Fargo is seeking a Business Relationship Support Associate in Merchant Services for E-Bill Express/Payment Gateway Support team

Job Responsibility:

Be responsible for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts
Evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Present recommendations to resolve and exercise independent judgment
Develop expertise in the policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal and external customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

6+ months of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, or education
Customer service experience
Knowledge and understanding of financial services or call center environment
Ability to manage initiatives involving process improvements
Ability to provide leadership by coaching, training, and mentoring
Problem solving skills

Nice to have:

Customer service experience
Knowledge and understanding of financial services or call center environment
Ability to manage initiatives involving process improvements
Ability to provide leadership by coaching, training, and mentoring
Problem solving skills

Additional Information:

Job Posted:
August 28, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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