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Join us as a Business Relationship Manager, where you will play a pivotal role in fostering relationships across various industries. You will be responsible for bringing cases together, upskilling yourself in industry trends, and working closely with clients to explore future expansion, investments, and broker deals. Additionally, you will identify and prospect new business opportunities while collaborating with Business Development Managers and managing a wide range of internal and external stakeholders.
Job Responsibility:
Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
Requirements:
Relationship management experience
Experience in stakeholder management (internal and external) with the ability to build and maintain relationships
Nice to have:
Experience with business development
Background or experience in commercial lending
What we offer:
Access to wellness rooms, gyms and mental health support
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
On-site cafeterias, fitness centers, and tech-equipped workstations