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Business Relationship Manager for Enterprise Technology Services (ETS) at Flight Centre Travel Group. The role involves acting as an interpreter between business and technology teams, transforming strategic business objectives into clear technology deliverables that drive genuine value, and managing the pipeline of business demand within the travel or retail sector.
Job Responsibility:
Build meaningful partnerships as a trusted advisor
Translate strategic business objectives into clear technology deliverables
Shape technology demand and manage the pipeline of business demand
Drive innovation by identifying opportunities to leverage emerging technologies
Provide inspirational leadership to Business Relationship Leads
Requirements:
8+ year's experience in a Business Relationship Management role (or similar) within a technology function in travel or retail sectors
Business Engagement or partnering experience within large, complex organisations
5+ years championing organisational change and leading high-visibility initiatives
Proven track record managing high-risk, high-visibility projects
Strong understanding of project management, portfolio management, and Agile methodologies
Strategic thinking combined with practical execution
Advanced communication skills
Relationship building excellence
Change management expertise
Business acumen
Leadership capability
Nice to have:
Business Relationship Management Professional (BRMP)
Certified Business Relationship Management (CBRM)
ITIL Certification
Agile or related project management certifications
What we offer:
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development
Exclusive Staff Discounts accessible via employee-only portal with 350+ of Australia’s leading retailers
Travel discounts including family and friends
Career opportunities in a network of brands and businesses across the globe
Corporate Health Discounts on health insurance plans
Mental Health Support and Employee Assistance Program
Regular awards nights, social team-building and industry events
Corporate Social Responsibility program supporting nominated charities