Business QA Associate

• Responsible for Business Testing with the local countries for changes to WPB applications
• To ensure these meet customer expectations both internal and external, ensuring defects are identified and tracked before release
• Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements
• Write and review range of testing documentation
• Coordinate testing tasks for specific projects, progress issues and escalate where necessary
• Plan and support validation activity for live releases of new services
• Work collaboratively with software delivery and change delivery, Marketing and operational areas
• Adoption and use of testing standards and processes
• Chair and/or attend project update meetings, deliver project updates and escalate any known issues and concerns
• Adherence to mandatory objectives
• Alignment of activity to departmental governance

• Excellent knowledge and experience of the testing process
• Strong awareness of digital channels and customer expectations
• A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals’ roles and responsibilities
• Good communication skills, both written and verbal, to explain complex issues
• Good decision-making skills to be able to evaluate importance of defects found during testing, based on impact
• Enthusiastic and self-motivated
• Innovative having the ability to approach things differently or do different things to deliver goals
• Ability to influence and challenge to ensure that customer needs are represented
• English Fluent

Able to read, write and speak Traditional and Simplified Chinese