Business Project Manager

• Assists business units with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement
• Acts as subject matter expert investigating the needs of the business units with focus on the analysis and modeling of processes, technology and rules
• makes recommendations to integrate new and existing processes, technology and rules
• participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions
• collects, analyzes and documents enterprise and business-unit specific rules
• Develops project charter/detailed project plans/schedules
• facilitates development of current and future state process maps that support the process improvement effort
• Conducts initiative kickoff meetings, communicates individual roles and expectations, and ensures that all team members have the tools and training required to perform effectively
• Provides work direction and general business project management to assigned initiatives, including scheduling, work assignments, and reviewing efforts to ensure the initiative meets specifications as outlined in the proposed resolution and success measures
• identifies and requests needed business resources from various teams to support the business initiative
• Assesses progress and variances from the project plan, gathers metrics to support variance findings, and develops and implements changes, as necessary, to ensure that the initiative/project remains within specified scope, time, cost and quality objectives, and further defines project requirements and schedules, as needed
• Provides the business and technical project teams with constructive feedback pertaining to project performance
• develops and maintains a productive working relationship with business sponsors, IT representatives, vendors, and key clients, including providing regular project updates
• Conducts formal reviews with business sponsors at initiative/project completion to confirm acceptance and satisfaction
• Assists in continual development and improvement of the business process improvement methodologies
• Assists less experienced consultants with assigned initiatives and projects
• Performs other related duties as required

• Bachelor's Degree in Business Administration, Statistics, Computer Science, or a related field
• Six years+ of professional job related work experience in business analysis, process improvement, developing business and/or technical documentation for end-users, business process modeling/mapping, methodologies development and in leading projects with proven success
• Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, root cause analysis, and change management
• Proficient in process improvement techniques
• diagnostic and creative problem-solving skills
• and excellent, analytical, facilitation and negotiation skills
• Working knowledge of project development life cycle, business capabilities framework, and business process re-engineering
• Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
• Strong consultative skill set including problem identification, solution development, and gaining buy in of customers
• Excellent presentation, oral, and written communications skills

Certification in at least one of the following: Project Management Professional (PMP), Lean, Six Sigma or other comparable project management/quality certification

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• other leaves of absence