Business Program Manager

• Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business insights and trends (e.g., customer feedback and expectations) to identify stakeholders and program scope, and stay current, agile, and competitive
• Collaborates with others to understand overall business goals, objectives, and strategies, as well as short-and long-term business priorities (e.g., artificial intelligence [AI], security, efficiency, quality)
• Understands and identifies current program risks, impact, and mitigation plans, in collaboration with others
• Identifies internal opportunities to develop new programs and improve current ones, with minimal guidance
• Collaborates with others to identify root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, establish and maintain alignment with stakeholders/leaders, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record
• Begins to improve operations of existing programs by identifying appropriate methodologies and best practices, defining and diagnosing program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues
• Drives clarity in program issues and strives for simplification
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design security-, privacy-, and other regulatorily-compliant programs from initiation to delivery, with guidance
• Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
• Strong passion to learn about new software, AI or security technologies (e.g. pursuit of training or certifications)
• Demonstrated ability to help colleagues or customers understand new technologies and apply them

Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience