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Business Program Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

96500.00 - 188400.00 USD / Year
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Job Description:

Microsoft Corporation has an immediate opening for a Law Enforcement Program Manager to join its Law Enforcement and National Security (LENS) team. The successful candidate will be highly organized, motivated, and comfortable working both independently and as part of a global team. Once training has been fully completed, a new Program Manager may work remotely up to 20% of the time in our hybrid environment. LENS is part of the Microsoft Global Affairs organization within Corporate, External and Legal Affairs (CELA). As part of Microsoft Global Affairs, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers’ privacy. Within the global LENS team, program managers analyze, plan, and deploy process and programmatic changes to enable Microsoft to respond to criminal and civil legal demands in compliance with Microsoft’s lawful access policies, customer commitments, and applicable laws. Program managers are responsible for working cross-functionally, to define and track success criteria that leads to a combination of speed, accuracy and minimized effort in LENS Operations. This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities. Additionally, the LENS Program Managers drive continuous improvement of business processes.

Job Responsibility:

  • Collects and evaluates success criteria and performance metrics
  • Uses data analytics to identify risks and opportunities
  • Develops and implements plans aligned with organizational goals
  • Defines vision and strategy for change
  • Develops business requirement documents, project plans, test scripts, and training materials
  • Improves operational efficiencies by contributing to policies and procedures and providing feedback to engineering teams

Requirements:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice to have:

  • Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience
  • OR Bachelor's Degree AND 8+ years experience
  • Advanced analytical, research and writing capabilities
  • Superior communication, negotiation, and interpersonal skills
  • Ability to work independently
  • Proficient in Microsoft Office
  • Detail-oriented
  • Proactive problem solving
  • Capable of accommodating workload fluctuations
  • Ability to understand technologies, business interests, and regulatory goals
  • Able to work with cross-functional stakeholders
  • Prior experience handling law enforcement, privacy, security, or incident response requests
  • Experience with corporate compliance programs
  • Familiarity with privacy laws, digital safety, data retention laws, or surveillance laws
  • Flexibility with multi-tasking
  • Familiarity with technology industry and social media

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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