Business Program Manager Job at Microsoft Corporation (Redmond)

Job Description

Microsoft Corporation has an immediate opening for a Law Enforcement Program Manager to join its Law Enforcement and National Security (LENS) team. The successful candidate will be highly organized, motivated, and comfortable working both independently and as part of a global team. Once training has been fully completed, a new Program Manager may work remotely up to 20% of the time in our hybrid environment. LENS is part of the Microsoft Global Affairs organization within Corporate, External and Legal Affairs (CELA). As part of Microsoft Global Affairs, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers’ privacy. Within the global LENS team, program managers analyze, plan, and deploy process and programmatic changes to enable Microsoft to respond to criminal and civil legal demands in compliance with Microsoft’s lawful access policies, customer commitments, and applicable laws. Program managers are responsible for working cross-functionally, to define and track success criteria that leads to a combination of speed, accuracy and minimized effort in LENS Operations. This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities. Additionally, the LENS Program Managers drive continuous improvement of business processes.

Job Responsibility

Collects and evaluates success criteria and performance metrics
Uses data analytics to identify risks and opportunities
Develops and implements plans aligned with organizational goals
Defines vision and strategy for change
Develops business requirement documents, project plans, test scripts, and training materials
Improves operational efficiencies by contributing to policies and procedures and providing feedback to engineering teams

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice to have

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience
OR Bachelor's Degree AND 8+ years experience
Advanced analytical, research and writing capabilities
Superior communication, negotiation, and interpersonal skills
Ability to work independently
Proficient in Microsoft Office
Detail-oriented
Proactive problem solving
Capable of accommodating workload fluctuations
Ability to understand technologies, business interests, and regulatory goals
Able to work with cross-functional stakeholders
Prior experience handling law enforcement, privacy, security, or incident response requests
Experience with corporate compliance programs
Familiarity with privacy laws, digital safety, data retention laws, or surveillance laws
Flexibility with multi-tasking
Familiarity with technology industry and social media

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Business Program Manager

Job Description

Job Responsibility

Requirements

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