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Business Program Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Contracts & Operations Business Manager to serve as the operational anchor for our Delivery Partner Strategy & Management team. This role is responsible for the strict governance, timely execution, and administrative oversight of our outsourced partner contracts. You will be the primary custodian of the contract lifecycle, ensuring that Statements of Work (SOWs), Amendments, and Change Requests are executed with precision and speed. We are looking for a professional who thrives on bringing order to complex documentation, ensuring zero friction in the approval process, and maintaining absolute accuracy in our commercial records.

Job Responsibility:

  • Contract Administration & Workflow Management: Own the execution of a high volume of supplier contracts, ensuring all documents are drafted, reviewed, and signed with minimal turnaround time
  • Streamline the approval process: Actively manage the flow of documents between Legal, Procurement, and Business teams to prevent administrative bottlenecks
  • Maintain a pristine digital repository of contract obligations, ensuring information is structured, retrievable, and auditable at a moment’s notice
  • Commercial Governance & Oversight: Monitor commercial adherence: track actual spend against contracted amounts to ensure financial discipline and prevent budget overruns
  • Consolidate data from multiple contract sources to provide leadership with accurate, single-view updates on partner status and renewal timelines
  • Identify and resolve discrepancies in billing or scope definitions before they escalate into disputes
  • Stakeholder Coordination: Translate complex legal and commercial terms into clear, simple summaries for non-technical business stakeholders
  • Coordinate cross-functional inputs required for contract renewals, ensuring all business requirements are captured accurately in the final documentation
  • Take full ownership of the "administrative engine," allowing business leaders to focus on strategy while you ensure the paperwork never slows down operations

Requirements:

  • Bachelor's Degree or Master's Degree in Business, Operations, Finance, or related field with an overall experience of 12+ years with 7+ years of relevant experience in program management, process management, or process improvement
  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR equivalent experience
  • 12+ years of experience in contract administration, commercial operations, or vendor governance
  • Experience managing high-volume transactions in a fast-paced corporate environment
  • Demonstrated ability to reduce administrative cycle times in previous roles
  • Strong background in BPO/Outsourcing commercial models
  • Track record of working independently with minimal supervision to deliver error-free work
  • Operational Rigor: High attention to detail with the ability to manage hundreds of moving parts without losing track of the big picture
  • Information Synthesis: Data Analysis - excellence in condensing large amounts of legal/commercial text into clear, structured summaries
  • Digital Fluency: Process Automation - highly proficient in leveraging modern productivity suites to organize data, track workflows, and manage documentation efficiently
  • Financial Literacy: - Financial Planning & Analysis - ability to read, interpret, and structure commercial data (rates, volumes, variance)
  • Proactive Communication: anticipates questions and provides answers before they are asked
  • comfortable chasing down answers in a matrixed environment
  • Structure in Chaos: proven ability to take ambiguous requests and convert them into executed contracts

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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