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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Business Program Manager - Field & Customer Community Programs

United States, Multiple Locations Employment contract 96500.00 - 188400.00 USD / Year · Job Posted May 05, 2026
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Job Description

The Business Program Manager - Field & Customer Community Programs shapes and delivers clear, engaging programs and communications that elevate the employee experience across Customer Success. This role translates business priorities into compelling stories, leads recognition and awards programs, and applies an AI‑first mindset to modernize how employees connect to strategy, culture, and impact.

Job Responsibility

  • Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
  • Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
  • Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
  • Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
  • Ensure content adheres to Microsoft brand, accessibility, and compliance standards

Requirements

  • Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 4+ years of professional experience in communications, including employee communications, executive communications, corporate communications, or related disciplines, with demonstrated ownership of end‑to‑end communications initiatives.
  • Proven ability to develop and execute communications strategies, translating business priorities and complex topics into clear, compelling narratives across multiple channels and audiences.
  • Proven writing, editing, and storytelling skills, with experience independently developing content and providing final edits for leadership‑ready communications.
  • Experience partnering with cross‑functional stakeholders, demonstrating sound judgment, relationship management, and the ability to align diverse perspectives to shared outcomes.
  • Demonstrated ability to manage multiple priorities simultaneously, execute with accuracy and quality, and adapt communications based on feedback, data, and evolving business needs.
  • Working knowledge of risk and issue management, including the ability to proactively identify potential reputational risks and support mitigation of low‑ to moderate‑risk issues.
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