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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more—and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, expert speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career. As an Envisioning Specialist you will meet regularly with groups of customer executives to showcase the latest technology from Microsoft to help our customers better understand how to leverage AI solutions to transform their companies. If you are motivated by helping others learn about AI, can relate to executives and business leaders at large strategic customers, and have a passion for making solutions come to life through immersive storytelling, this may be the role for you! This role will allow you the opportunity to directly shape the path Microsoft’s top accounts will take in their AI transformation in the years to come through delivery of hundreds of engagements with customers from around the world.
Job Responsibility:
Deliver hands-on technology demonstrations in person at Microsoft’s Experience Center One to some of our top strategic enterprise customers
Inspire and instill confidence in customer audiences by facilitating a wide range of solution area capability demos, industry demos, and customer success demos
Support the creation of scripts for assigned demos and experiences
package up materials including scripts, training videos, and other documentation for consumption by other CET facilities around the world
Share expertise to evangelize highly complex customer engagement delivery programs to stakeholders, partners, and customers to gain buy in
Manage the deployment of new technology experiences/demos in the Center in conjunction with the Immersive Experiences lead, and the general operation and performance of demos and experiences, in partnership with the global technology operations team
Act as a subject matter expert in storytelling and customer demo delivery, provide insight and perspective to CET partners in Mountain View, as well as the global community of Envisioning Specialists in Silicon Valley, Munich and Singapore
Capture the “Voice of the Customer” at the conclusion of each demonstration, documenting in our internal tools and with our account teams to accelerate the sales cycle
Identify trends, business needs, challenges, and feedback from customer engagements
provide feedback on existing experiences and ongoing ideas for potential new experiences to be developed
Occasionally partner with Microsoft Innovation Hub Technical Architects on learning new technologies and/or collaborating on building new demonstrations
Requirements:
Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Experience delivering solution and product demos to customers
Must have conversational depth of subject matter expertise in AI, IT, Cloud, and Software business trends, including impact of AI transformation on Microsoft’s priority industry verticals (Retail, Healthcare, Manufacturing, etc.)
Nice to have:
Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Experience creating scripts, key talking points, and other documentation to support demo or experience delivery
Ability to multitask and manage multiple concurrent deliverables, and to move fluidly from project work to presenting in front of customers across multiple engagements per day and week
Outstanding cross-team collaboration skills, as part of a small team which will need to work closely supporting one another for mutual success
A natural storyteller with exceptional communication skills and executive presence
Experience presenting to large (20+ people) audiences and/or internal/external senior executives in person
A L150 – L200 depth of subject matter expertise (or ability to learn and ramp quickly) in Azure (Data & AI, Apps & Infrastructure), Modern Workplace and Business Applications, from a prior sales, marketing or engineering role related to these areas