CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Business Program Manager - Employee Experiences Global Customer Success

United States, Redmond Employment contract 96500.00 - 206400.00 USD / Year · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Program Manager - Employee Experiences Global Customer Success is pivotal in driving strategic initiatives that support customer success and readiness across GCS and CSU. This role ensures programs are aligned with organizational priorities, delivering impactful, audience-focused experiences, and bridging strategy with execution through cross-functional collaboration. Beyond core duties, this position leads and supports key strategic programs—including Pace Setters, Customer Community initiatives, and other engagement efforts—to strengthen employee and customer adoption, and loyalty. The Content Program Manager designs and manages content to amplify these programs, ensuring consistent messaging, measurable outcomes, and alignment with Microsoft’s customer success vision.

Job Responsibility

  • Lead strategic, employee centric communications that elevate the end-to-end employee experience across Customer Success, translating business priorities, change initiatives, and leadership direction into clear, engaging, and human centered narratives
  • Own and evolve communications for employee recognition and awards programs
  • Partner closely with senior leaders and cross functional stakeholders to shape storytelling that reinforces culture, belonging, purpose, and appreciation
  • Develop and deliver executive ready messaging that support employee engagement moments
  • Lead with an AI first communications perspective
  • Apply strong judgment and decision making to prioritize communications, define success criteria, anticipate employee impact, and proactively manage risks, dependencies, and change fatigue
  • Drive integrated, multi channel execution across email, Teams, Viva Engage, presentations, and live moments
  • Use data, insights, and employee feedback to measure effectiveness, identify opportunities to improve reach and engagement, and continuously refine recognition and employee experience communications
  • Model informal leadership and influence without authority
  • Operate independently with limited supervision, owning complex, high visibility communications initiatives

Requirements

  • Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • Excellent communication and stakeholder management
  • Experience in negotiating and managing vendor/instructor relationships

Nice to have

  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • Excellent communication and stakeholder management
  • Experience in negotiating and managing vendor/instructor relationships

What we offer

Certain roles may be eligible for benefits and other compensation

Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Business Program Manager - Employee Experiences Global Customer Success

8 matching positions

Program & Customer Manager – Global Accounts

The Program & Customer Manager – Global Accounts acts as the central orchestrato...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in program management, account management, or customer-facing business leadership roles
  • Proven experience managing multinational or large, complex enterprise accounts across regions
  • Strong exposure to BPO, IT services, or professional services environments
  • Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams
  • Prior experience working with US-based and global enterprise clients is mandatory
  • Commercial awareness and customer centricity
  • Fluency in English is essential
  • Willingness and flexibility for extensive international travel, including frequent travel to the United States
  • Ability to work across multiple time zones and support global stakeholders
  • Comfortable operating in ambiguous, fast-evolving environments with high ownership
Job Responsibility
Job Responsibility
  • Own end-to-end program oversight for a large, complex multinational account across all regions
  • Align client’s global objectives with regional execution plans to ensure consistency, quality, and scalability
  • Manage the demand/supply equation for professional services resources
  • Manage the recruitment process and performance improvement plans for all professional services resources
  • Manage cross-regional dependencies, risks, and delivery interlocks across time zones
  • Drive revenue growth, account expansion, and operational scalability through strong program leadership
  • Support broader global program initiatives
  • Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers
  • Act as the primary escalation and governance owner for the client globally
  • Organise and drive executive reviews, steering committees, and strategic discussions with client leadership
  • Fulltime
Read More
Arrow Right

Principal Customer Success Manager

Staffbase is looking for a Principal Customer Success Manager to join our team i...
Location
Location
United States , New York
Salary
Salary:
140000.00 - 160000.00 USD / Year
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
  • Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
  • Strong communication and interpersonal skills
  • able to influence senior stakeholders and coach IC teams on comms best practices
  • Experience collaborating globally across business units and leadership levels
  • Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
  • Experience growing and retaining customers
  • Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
  • Self-motivated with a growth mindset and a strong sense of ownership
  • Experience with cross-functional collaboration and account planning in enterprise environments
Job Responsibility
Job Responsibility
  • Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
  • Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
  • Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
  • Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
  • Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
  • Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
  • Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
  • Advocate for customer needs internally and contribute to product feedback loops
  • Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
  • Volunteer Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Customer Success Enablement Manager

As Enablement Manager, Global Customer Success, you will own the enablement stra...
Location
Location
Poland , Szczecin
Salary
Salary:
Not provided
3shape.com Logo
3Shape
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience within Enablement, Learning & Development, Customer Success, Sales Enablement, or a related field
  • Proven experience designing and delivering onboarding, training, and capability development programs for customer-facing teams
  • Experience supporting organizational change, process adoption, and business transformation initiatives
  • Strong stakeholder management skills with the ability to influence across functions and leadership levels
  • Excellent communication, facilitation, and presentation skills
  • Strong analytical mindset with a focus on measuring impact and driving continuous improvement
  • Fluent in English, written and spoken
Job Responsibility
Job Responsibility
  • Define and continuously evolve the Customer Success enablement strategy aligned with business priorities and customer experience objectives
  • Design and manage global onboarding programs that accelerate time-to-productivity for new employees
  • Develop and deliver learning programs, certifications, workshops, and role-based development pathways
  • Partner with business leaders to identify capability gaps and translate business requirements into targeted learning initiatives
  • Drive readiness and adoption for new processes, tools, systems, products, and customer programs
  • Establish and maintain knowledge repositories, playbooks, best practices, and enablement resources
  • Measure enablement effectiveness and continuously improve programs based on business outcomes, employee feedback, and performance data
What we offer
What we offer
  • Private healthcare (Luxmed) with extended dental package
  • Fresh fruits and healthy lunches at a symbolic cost (2 PLN)
  • Company-sponsored group life insurance plan (UNUM), including a free standard coverage package
  • Access to a comprehensive health and wellbeing program
  • Language courses with qualified teachers
  • A modern office with relax zones in Szczecin
  • A vibrant, international environment with skilled and collaborative colleagues
  • Fulltime
Read More
Arrow Right

Employee Sales Lead Program Manager

At Blackbaud—the leading provider of software for powering social impact—we beli...
Location
Location
United States of America , Remote
Salary
Salary:
61000.00 - 77800.00 USD / Year
blackbaud.com Logo
Blackbaud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ of experience in GTM program management, sales enablement, customer marketing, or a related role within a SaaS or technology‑driven environment
  • Demonstrated success designing and scaling incentive or engagement programs that drive measurable business impact
  • Strong analytical and reporting skills, with hands‑on experience using Salesforce, Power BI, or similar CRM/analytics tools
  • Proven ability to collaborate cross‑functionally and communicate effectively with executives, managers, and front‑line teams
  • Excellent project management, organizational, and change‑management skills
  • Creativity and passion for connecting people to purpose through well‑designed programs, storytelling, and recognition
Job Responsibility
Job Responsibility
  • Own and scale the global ESL Program, expanding employee participation across regions and functions to drive qualified opportunities that convert to revenue
  • Design and manage quarterly spiffs, incentive structures, and recognition programs (leaderboards, awards, internal communications) that motivate engagement and celebrate top contributors
  • Create clear, compelling program messaging that connects employee participation to both business outcomes and Blackbaud’s mission
  • Partner with Sales Enablement and Product Marketing to educate employees on core customer use cases that can surface meaningful sales opportunities
  • Drive adoption of ESL playbooks and tailor enablement approaches to Customer Success, Renewals, Support, and Professional Services teams
  • Collaborate closely with IT, Revenue Operations, and Customer Success to support a next‑best‑action approach that surfaces timely cross‑sell and upsell opportunities
  • Track and report on program performance, including submission volume, conversion rates, pipeline contribution, and ROI
  • Use data‑driven insights to continuously refine incentives, improve participation, and deliver sustained, double‑digit year‑over‑year growth in employee‑generated pipeline
  • Identify friction points and opportunities to simplify participation and increase program effectiveness at scale
What we offer
What we offer
  • Medical, dental, and vision insurance
  • Remote-first workforce
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Volunteer for vacation
  • Opportunities to connect to build community and belonging
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program
  • Fulltime
Read More
Arrow Right

Senior Manager, Global Physical Security Program Leader

Activision Blizzard is seeking to fill the position of Sr. Manager, Global Physi...
Location
Location
United States of America , Santa Monica; Irvine
Salary
Salary:
105120.00 - 194400.00 USD / Year
activision.com Logo
Activision
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 years’ experience in physical security, law enforcement, military, or any combination thereof
  • At least 5 years of experience managing team strategy, physical security & safety professionals (non-security guard talent), and operational performance
  • Global corporate security experience
  • BA or BS highly desired (degrees in fields such as criminal justice, homeland security, emergency management, business administration, or organizational leadership preferred)
  • Demonstrated experience in physical security technology, event security, guard force management, executive protection, investigations, incident management and threat/vulnerability/risk assessments
  • Ability to develop and implement physical security best practices, standards, policies, and procedures
  • Effective management, communication, technical writing, presentation development, and organizational skills
  • Proficient in a variety of conventional system and application software, including task/project management, visitor management, and case management
  • Ability to maintain professional composure when dealing with unusual and stressful circumstances
  • Strong customer service and service delivery
Job Responsibility
Job Responsibility
  • Management and development of the global physical security program
  • Direct oversight of physical security management staff
  • Management of the following programs, policies, and procedures: Guard force deployment and management
  • Physical security technology (access control, video surveillance, etc.)
  • Incident response and investigation
  • Facility security
  • Event security
  • Executive protection
  • Liaison with law enforcement and other emergency responders as needed
What we offer
What we offer
  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
  • 401(k) with Company match, tuition reimbursement, charitable donation matching
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
  • Relocation assistance (if required to move)
  • Fulltime
Read More
Arrow Right

Technical Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) organization is the engine that...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Drive end‑to‑end execution of CO+I’s global workforce management solution (Workforce Software) rollouts, including planning, country onboarding, testing, and production deployment
  • Own delivery and ongoing operation of mission‑critical, payroll‑impacting platforms, ensuring stability, predictable release cycles, and continuous improvement
  • Establish execution discipline across development, SIT/UAT, and deployment, with a strong focus on quality, risk mitigation, and operational resilience
  • Partner closely with engineering, HR, finance, payroll, legal/compliance, operations, and vendors to deliver scalable, compliant, and globally sustainable solutions
  • Lead change management and stakeholder alignment for workforce management transformations, driving readiness, adoption, and successful transition to new capabilities
  • Proactively manage risks and production issues, serving as a central point for escalations, root‑cause analysis, and data‑driven decision‑making to protect business outcomes and employee experience
  • Improve employee experience across CO+I data centers by generating operational insights and driving efficiencies through demand‑driven scheduling strategies and optimal shift resourcing
  • Fulltime
Read More
Arrow Right

Technical Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) organization is the engine that...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Drive end‑to‑end execution of CO+I’s global workforce management solution (Workforce Software) rollouts, including planning, country onboarding, testing, and production deployment
  • Own delivery and ongoing operation of mission‑critical, payroll‑impacting platforms, ensuring stability, predictable release cycles, and continuous improvement
  • Establish execution discipline across development, SIT/UAT, and deployment, with a strong focus on quality, risk mitigation, and operational resilience
  • Partner closely with engineering, HR, finance, payroll, legal/compliance, operations, and vendors to deliver scalable, compliant, and globally sustainable solutions
  • Lead change management and stakeholder alignment for workforce management transformations, driving readiness, adoption, and successful transition to new capabilities
  • Proactively manage risks and production issues, serving as a central point for escalations, root‑cause analysis, and data‑driven decision‑making to protect business outcomes and employee experience
  • Improve employee experience across CO+I data centers by generating operational insights and driving efficiencies through demand‑driven scheduling strategies and optimal shift resourcing
  • Fulltime
Read More
Arrow Right

Service Program Manager

We are seeking an enthusiastic, highly skilled Service Program Manager to lead a...
Location
Location
Canada , Cambridge
Salary
Salary:
112000.00 - 154000.00 CAD / Year
atsautomation.com Logo
ATS Automation Tooling Systems Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (electrical, mechanical, controls, or related discipline), or three-year college diploma and related experience
  • PMP certification (completed or in progress) strongly preferred
  • Additional business degree or diploma is an asset
  • Minimum 7–10 years of experience managing complex service programs with multidisciplinary teams
  • Proven success leading Project Managers and Coordinators within a program structure
  • Strong background in automation or related industries preferred
  • Demonstrated ability to communicate effectively with executive leadership and customers
  • Experience managing financial performance and resource allocation for large programs
  • Inspirational Leadership
  • Strategic Thinker & Problem Solver
Job Responsibility
Job Responsibility
  • Provide overall accountability for the assigned global service program portfolio
  • Lead and mentor a team of Service Project Managers and Coordinators
  • Ensure projects are executed on schedule, within budget, and meet all contractual and compliance requirements
  • Drive adherence to program management processes and project governance standards
  • Act as the primary escalation point for key customer accounts within the services portfolio
  • Build and maintain strong, trust-based relationships with customers
  • Ensure customer satisfaction through proactive communication and issue resolution
  • Oversee program financial performance, including revenue forecasting, invoicing, and receivables management
  • Collaborate with Finance to ensure accurate billing and milestone documentation
  • Prepare and maintain resource and financial forecasts
What we offer
What we offer
  • Annual Performance-Based Incentive Bonus
  • 5% RRSP match
  • Stock purchase plan
  • Starting 3 weeks of vacation
  • Benefits package (health and dental) + $600 health spending account
  • Half-Day Fridays
  • Continuous learning and career growth with global mobility opportunities
  • Tuition reimbursement program
  • Individual development programs
  • Commitment to promoting from within
Read More
Arrow Right