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Business Program Manager - Employee Experiences Global Customer Success

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Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

96500.00 - 206400.00 USD / Year
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Job Description:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Program Manager - Employee Experiences Global Customer Success is pivotal in driving strategic initiatives that support customer success and readiness across GCS and CSU. This role ensures programs are aligned with organizational priorities, delivering impactful, audience-focused experiences, and bridging strategy with execution through cross-functional collaboration. Beyond core duties, this position leads and supports key strategic programs—including Pace Setters, Customer Community initiatives, and other engagement efforts—to strengthen employee and customer adoption, and loyalty. The Content Program Manager designs and manages content to amplify these programs, ensuring consistent messaging, measurable outcomes, and alignment with Microsoft’s customer success vision.

Job Responsibility:

  • Lead strategic, employee centric communications that elevate the end-to-end employee experience across Customer Success, translating business priorities, change initiatives, and leadership direction into clear, engaging, and human centered narratives
  • Own and evolve communications for employee recognition and awards programs
  • Partner closely with senior leaders and cross functional stakeholders to shape storytelling that reinforces culture, belonging, purpose, and appreciation
  • Develop and deliver executive ready messaging that support employee engagement moments
  • Lead with an AI first communications perspective
  • Apply strong judgment and decision making to prioritize communications, define success criteria, anticipate employee impact, and proactively manage risks, dependencies, and change fatigue
  • Drive integrated, multi channel execution across email, Teams, Viva Engage, presentations, and live moments
  • Use data, insights, and employee feedback to measure effectiveness, identify opportunities to improve reach and engagement, and continuously refine recognition and employee experience communications
  • Model informal leadership and influence without authority
  • Operate independently with limited supervision, owning complex, high visibility communications initiatives

Requirements:

  • Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • Excellent communication and stakeholder management
  • Experience in negotiating and managing vendor/instructor relationships

Nice to have:

  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • Excellent communication and stakeholder management
  • Experience in negotiating and managing vendor/instructor relationships
What we offer:

Certain roles may be eligible for benefits and other compensation

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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