Business Program Manager - Data Centre Operations Job at Microsoft Corporation (Dublin)

Regional HR Manager

Datalec Precision Installations (DPI) is a leading provider of data centre desig...

Location

Singapore

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Bachelor’s degree, or equivalent in Human Resources or related field
Minimum of 5 years of HR experience, including regional APAC exposure, preferably in the data centre or technology sector
Strong knowledge of labour laws and regulations in the APAC region and HR best practices
Strong business acumen and ability to influence senior stakeholders
Expertise in both strategic HR planning and operational delivery
Excellent communication and interpersonal skills with the ability to proficiently read, write and speak English as well as local languages
Ability to work independently and manage multiple priorities, as well as work as part of a team
Strong problem-solving and decision-making abilities
Confidentiality and discretion
Proficiency in HR software, Microsoft Office Suite, and SharePoint is advantageous

Job Responsibility

Develop and implement HR strategies aligned with APAC business objectives
Partner with senior leadership to support expansion into markets such as Singapore, Indonesia, Thailand, Malaysia and Hong Kong
Drive recruitment for technical and operational roles to support data centre projects across APAC in collaboration with the group’s Recruitment Manager
Build a pipeline of local talent and ensure diversity and inclusion initiatives
Ensure compliance with local labour laws and DPI policies across multiple jurisdictions, aligning with global systems and practices
Maintain accurate HR documentation and reporting for audits and governance, and establish best practice processes in line with DPI file structures and standards
Act as a trusted advisor for employees and managers on HR matters, managing employee relations, grievances, and performance management processes
Initiate and implement training programs to enhance technical and leadership capabilities
Manage and oversee all end-to-end HR operations, including but not limited to onboarding, payroll, benefits, right to work and permits, local social security administration and HRIS for APAC employees
Proactively report HR metrics to the Senior Leadership Team (SLT) and the global HR Lead regularly, providing actionable insights to drive continuous improvement

Imac Data Centre Engineer

The Data Centre IMAC Engineer will work as part of a team within the Data Centre...

Location

United Kingdom , New Jersey

Salary:

35.00 - 45.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in Voice and Data Cabling environment
Experience of Moves Adds and Changes environment
Thorough understanding of modern computer network infrastructure
Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
Good knowledge of Service Now (and other Process and Asset Management Tools)
Good knowledge of Server Patching
Knowledge of LAN / WAN and Active devices
Able to use all types of Modern Handheld Cable Standards Testers
Able to use light Source and Power Meter

Job Responsibility

Hardware Installs, Moves & Changes, and Decommissions: working in conjunction with the central service desk, the engineer(s) will deploy, change, and decommission client hardware (server / network etc.) assets in line with defined policies and procedures. This includes configuration, testing and preparing / confirming operational readiness for installs and changes as well as maintaining system documentation and relative ITSM system records for all activities
IT Logistics & Media Handling: The Data Centre Operations team have responsibility for the management and execution of shipping and receiving of hardware and data assets
maintaining storage and staging locations, inspecting, and tagging devices and managing the respective systems relating to any movement or change in status. The engineers / team will also document the storage of any locally defined store locations identifying new vs recycled equipment stores. The engineers are responsible for media / tape handling and data wiping processes in line with the client’s defined processes
Data Centre Audits: The Data Centre Operations engineers are responsible for the undertaking of data quality and accuracy audits. Checking physical assets against core information systems and recording any found discrepancies. The team also undertake periodic audits of hardware devices as part of preventative maintenance program to identify faults or issues in the DC space
Visitor Escorting: The engineers are required to support our client in escorting any visitors requiring access to the secure Data Centre spaces ensuring the requisite conditions for access are met and follow Data Centre processes and procedures
General DC Operations and Support: As well as the above core activities, the DC engineer team will provide support for a wide range of Data Centre activities to drive forward client and internal business deliverables
Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA
Audit and document existing cabling installations
Audit and document desktop configuration, including patching and power, for existing and proposed user locations
Compile patching schedules as required

Parttime

Data Center IMAC Engineer

The Data Centre IMAC (Installations, Moves, Adds, and Changes) Engineer will wor...

Location

Germany , Frankfurt am Main

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant Experience working in banking IT environment
Relevant Experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Relevant Experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Understanding of criticality of support in a financial sector
An ability to assimilate technical details required for project delivery in a short time frame and in pressurised environment
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Extensive knowledge of Asset Management and DCIM systems

Job Responsibility

Hardware Installs, Moves & Changes, and Decommissions: Working in conjunction with the central service desk, the engineer(s) will deploy, change, and decommission client hardware (server / network etc.) assets in line with defined policies and procedures. This includes configuration, testing and preparing / confirming operational readiness for installs and changes as well as maintaining system documentation and relative ITSM system records for all activities
IT Logistics & Media Handling: The Data Centre Operations team have responsibility for the management and execution of shipping and receiving of hardware and data assets
maintaining storage and staging locations, inspecting, and tagging devices and managing the respective systems relating to any movement or change in status. The engineers / team will also document the storage of any locally defined store locations identifying new vs recycled equipment stores. The engineers are responsible for media / tape handling and data wiping processes in line with the client’s defined processes
Data Centre Audits: The Data Centre Operations engineers are responsible for the undertaking of data quality and accuracy audits. Checking physical assets against core information systems and recording any found discrepancies. The team also undertake periodic audits of hardware devices as part of preventative maintenance program to identify faults or issues in the DC space
Visitor Escorting: The engineers are required to support our client in escorting any visitors requiring access to the secure Data Centre spaces ensuring the requisite conditions for access are met and follow Data Centre processes and procedures
General DC Operations and Support: As well as the above core activities, the DC engineer team will provide support for a wide range of Data Centre activities to drive forward client and internal business deliverables

Maintenance Planning Manager

Service Stream are on the hunt for an experienced Maintenance Planning Manager t...

Location

Australia , Clayton

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

At least five years’ experience in leadership roles focused on Network Operations, planning and program management for reactive and long-term maintenance and/or capital/project works programs with annual budgets > $30 million
Experience in industries such as civil engineering, road construction, utilities, maintenance, resources or heavy manufacturing
Sound knowledge of civil construction and/or network operation management practices, including access, permit and licensing requirements for road maintenance operations
Advanced project and program management skills
A highly organized and deadline-focused individual but adaptable to changing requirements and priorities
A drive for service excellence, underpinned by strong communication and stakeholder management skills developed in an environment subject to daily government and public scrutiny
Expertise in using asset management/works information management systems, a capacity for data analysis and familiarity with AI and Machine Learning tools
A current Victorian Driver’s License is mandatory
Formal qualifications in engineering, business, asset management, project management and/or process/operational improvement methodologies are a bonus, but not essential if you can demonstrate equivalent capability and experience.

Job Responsibility

Engage, onboard, train, develop and retain a diverse and high-performing team for effective running of the Network Intelligence & Operations Centre (NIOC) and execution of all Planning, Monitoring and Optimization functions
Work closely with the Contact Manager, Asset Strategy Manager, Delivery Manager, Business Performance Manager and client representatives to prioritize Hazard & Defect Identification and Rectification Works and Planned Works
Plan and bundle work to allow the contract to increase the efficiency of delivery against approved client budgets and programs
Oversee scheduling of Works in accordance with client-approved programs, completing all pre-Works enabling activities and undertaking real-time monitoring, jeopardy management and status reporting of in-progress Works across the network
Foster strong working relationships with colleagues on the Contract Leadership Team, the wider VRMC team, client representatives, delivery partners (subcontractors), and other internal and external stakeholders
Develop, implement and continually improve processes and procedures for the maintenance planning function to drive service performance outcomes
Provide leadership to 24/7 aspects of the business as needed.

What we offer

Growth – opportunities for career development across our business units
Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more
access to novated leasing
Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available
Culture – workplace environment that values diversity and inclusion, recognition and celebration of excellence throughout the year

Fulltime

Critical Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Johor Bahru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Tertiary Qualifications in a mechanical, electrical or operational engineering discipline
Must be Certified Data Centre Professional
6 - 8 years of relevant experience in engineering or critical environment space
2 - 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility
Excellent people skills and ability to interact with a wide range of client and vendor staff
Critical environment experience within similar sized site or operation
Experienced with continuous improvement initiatives, client relationship and preparation of Report
Hands-on experiences and knowledge in M&E and building related systems, e.g. CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security
Lead major DC activities during non-office hours where appropriate
Strong verbal and written communication skills, technical writing or business justification

Job Responsibility

Formulate and lead the on-site team day to day operational management, team management and vendor management
Assume overall responsibilities for site facility management (operation & Maintenance), finance, HSE management and procurement & vendor management
Achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance
Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business-Critical failures
Provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors
Ensure that all staff and vendors employed within the client’s facilities strictly adhere to client and JLL’s policies and procedures
Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyze, rectify and report improvements

Fulltime

Lease Integration and Technical Infrastructure Manager

Cloud Operations and Innovation (CO+I) is the business unit responsible for oper...

Location

United States , Atlanta

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 5+ years related experience OR equivalent experience.
7+ years experience working on data center projects.
Experience managing large scale data center projects with both localized and virtual teams.
Client or Contractor side Datacenter construction or management experience.

Job Responsibility

Be a relentless advocate for managing a safe worksite, supporting the implementation of the Microsoft High Risk Activity (HRA) program and work with our Construction PM and landlord groups to deliver trade collaboration methods to improve safe working and co-ordination of the job sites.
Responsible for coordinating internal Microsoft scope and resource efforts, requirements, and schedules with those of the landlord, Owned Vendors and Suppliers to ensure a smooth and timely handover of the fitted out Data Centre facility and capacity to the Microsoft Operations team and Business Groups.
Coordinate with the Data Center Engineering (DCE) team and supporting specialty consultants to review, improve and execute the design.
Responsible for the coordination of the telecom materials procurement, telecoms installation, Security systems installation, FFE procurement and installation
Coordination of the design, procurement, installation and turn up of the facility Corporate Network
In cooperation with the Construction Lead this position aligns metro wide delivery strategies to local team objectives, business processes, vendor management strategies, and cross-group collaboration efforts.
Align with the Construction PM to agree delivery strategies across multi sites and manage a continuous improvement program that will result in a lean project delivery approach.
Be the responsible identifying and managing stakeholder dependencies and construction deliverables and handoffs for/with Microsoft Security (DCPS), Microsoft IT (CSE), DCI NE, Networking and Integrated services.
Work alongside the DCD Construction manager and report into the Regional ITIM team leader and is responsible for the delivery of Integration and Technical Infrastructure scope and deliverables for the US-West Region.
Create and/or maintain best practices to identify and incorporate cost-effective solutions in line with evolving build program specification requirements and report on KPIs for the same.

Fulltime

Manager, Internal Audit

The Manager, Internal Audit at NTT DATA is a pivotal role focused on leading ris...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced internal audit management experience, including leading audits in complex operational environments such as data centres, infrastructure services, or large‑scale IT operations, and managing people and processes to achieve corporate, regulatory, and divisional objectives
Advanced experience with and understanding of the deliverables of a regulatory and financial audit function
Advanced experience as an agent of change, with a successful record of implementing risk and compliance audits
Advanced demonstrated experience management audit projects and teams
Bachelor's or equivalent degree or equivalent in Information Systems, Engineering, Accounting, Finance, or related field
CISA or equivalent technology‑focused certification (strongly preferred)
Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation
Excellent management abilities to inspire and motivate team to perform well
Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills
Display impeccable attention to detail

Job Responsibility

Determines and plans the scope and objective of an internal audit and relevant methods and process to be applied
Manages and ensures reporting with the external auditors and ensure awareness of the workings in the audit and the areas of concern
Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan
Oversees the work of a team of auditors to ensure accuracy of process implementation and findings
Ensures the preparation of a final audit report for submission and distribution to the various stakeholders and ensure that the adequacy and effectiveness of stakeholder action plans are assessed, and implementation is monitored and reported in writing
Contributes to the review of the outcome of the audit process in terms of its objectives, quality, completeness and feedback
Ensures the communication and presentation of this information to the auditing committee and senior management, reporting on the policies adopted for auditing, and the programs and activities of the Auditing team
Ensures effective coordination and engagement with other assurance providers
Assists the senior managers with portfolio related priorities

Fulltime

Call Center Manager

Run and optimize Call Center Operations, both in-house and outsourced. Ensure ef...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

High School Diploma
Relevant Diploma (Business Admin, Financial, Law, Data Management, Communication, IT, Project Management)
Call Centre experience
Administrative skills
Staffing experience
Supervisory Experience
Knowledge of Call Centre metrics
GSM knowledge
Financial Services Knowledge
Rostering and scheduling

Job Responsibility

Run and optimize Call Center Operations, both in-house and outsourced
Ensure efficient service delivery and customer satisfaction
Operate the call center in alignment with the business strategy
Optimize workflows and processes
Usage of technology to ensure maximum first line support and resolution of Customers complex queries
Ensure positive Customer Experience
Hiring, training, and supervising call center staff. This includes scheduling, performance management, and motivating employees to achieve goals
Identifying agents training needs and providing ongoing coaching to improve staff skills and knowledge
Maintaining clear and effective communication with staff, other departments and senior management
Evaluating agents interactions with Customers, providing feedback and coaching staff on best practices

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Business Program Manager - Data Centre Operations

Job Description

Job Responsibility

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