CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Business Program Manager - Customer Lifecycle Operations

India, Bangalore · Job Posted July 04, 2026
Apply Position
Job Link Share

Job Description

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programs. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses. The CLO Program Manager is a strategic and operational leader responsible for managing end-to-end program delivery across a portfolio of global vendor-led programs spanning Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals. This role requires a strong combination of AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise, with the ability to operate effectively in complex, global, and highly matrixed environments.

Job Responsibility

  • Support the design, implementation, and continuous improvement of complex global programs across multiple CLO motions
  • Own end-to-end program delivery, including scope, timelines, governance, risk management, and execution
  • Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
  • Define and manage success criteria, including KPIs, SLAs, OKRs, and program performance metrics
  • Continuously re-invent workflows by eliminating waste and simplifying processes before automation
  • Integrate AI, automation, and Copilot capabilities into program delivery to improve efficiency and outcomes
  • Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
  • Champion adoption of AI-enabled tools across internal teams and vendor partners
  • Contribute to the evolution of AI-first, digitally enabled sales, and operations models
  • Align program execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention
  • Partner with Sales, Customer Success, and Solution teams to deliver measurable business outcomes
  • Monitor and optimise sales performance indicators, including pipeline health, conversion, and renewal metrics
  • Translate business strategy into executable vendor-led sales motions
  • Manage an ecosystem of outsourced vendors, ensuring delivery of contracted outcomes and compliance with Microsoft standards
  • Establish and lead vendor performance management processes, including scorecards, reviews, and audits
  • Drive continuous improvement through benchmarking, insights, and performance analytics
  • Manage vendor capacity, cost, and capability alignment with program requirements
  • Leverage data, analytics, and dashboards to evaluate program performance and inform decision-making
  • Conduct cost-benefit and ROI analysis to drive optimisation and value realisation
  • Translate complex data into actionable insights and executive-level narratives
  • Identify risks and improvement opportunities through data-led analysis
  • Collaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations
  • Influence and align stakeholders in a matrixed environment to drive outcomes and adoption
  • Lead change management initiatives to ensure successful implementation of new programmes and capabilities
  • Communicate effectively with senior stakeholders, providing clarity and context in complex environments
  • Develop and maintain strong relationships with Microsoft stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives
  • Ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of our stakeholders

Requirements

  • Bachelor's degree in business, Operations, Finance, or a related field (or equivalent experience)
  • Demonstrated experience in program management, operations, or a related discipline
  • Proven ability to manage complex, cross-functional programs in a global environment
  • AI/CI Fluency
  • Commercial Acumen
  • Vendor & Stakeholder Management
  • Core Programme Management Capabilities

Nice to have

  • Experience in sales, sales operations, or commercial program management
  • Experience managing outsourced vendors, partners, or supplier ecosystems
  • Ability to design, measure, and optimise workflows using structured CI frameworks
  • Experience applying AI, automation, or advanced analytics to business processes
  • Experience in technology, cloud, or digital sales environments
  • Advanced degree (for example, MBA)
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Business Program Manager - Customer Lifecycle Operations

8 matching positions

Business Program Manager, Customer Lifecycle Operations

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and...
Location
Location
United States , Redmond
Salary
Salary:
97600.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Job Responsibility
Job Responsibility
  • Support the design, implementation, and continuous improvement of complex global programmes across multiple CLO motions
  • Own end-to-end programme delivery, including scope, timelines, governance, risk management, and execution
  • Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
  • Define and manage success criteria, including KPIs, SLAs, OKRs, and programme performance metrics
  • Continuously re-invent workflows by eliminating waste and simplifying processes before automation
  • Integrate AI, automation, and Copilot capabilities into programme delivery to improve efficiency and outcomes
  • Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
  • Champion adoption of AI-enabled tools across internal teams and vendor partners
  • Contribute to the evolution of AI-first, digitally enabled sales and operations models
  • Align programme execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention
  • Fulltime
Read More
Arrow Right

Regional Business Operations Program Manager

Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers our clo...
Location
Location
United States , Redmond
Salary
Salary:
127600.00 - 229200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent AND 6+ years of experience supporting IT equipment, related technologies, or delivering server and network deployment projects in large-scale environments OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Program leadership
  • Lead the full lifecycle of assigned programs
  • Break ambiguous, undefined problem spaces into a clear program structure
  • Build and maintain integrated program plans
  • Drive execution through cross-functional partners
  • Anticipate risks and blockers early
  • Prioritize the highest-value work
  • Stakeholder and cross-functional coordination
  • Coordinate a broad set of stakeholders
  • Serve as a central point of contact
What we offer
What we offer
  • Certain roles may be eligible for benefits and other compensation
  • Fulltime
Read More
Arrow Right

Business Program Manager - Field & Customer Community Programs

The Business Program Manager - Field & Customer Community Programs shapes and de...
Location
Location
United States , Multiple Locations
Salary
Salary:
96500.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 4+ years of professional experience in communications, including employee communications, executive communications, corporate communications, or related disciplines, with demonstrated ownership of end‑to‑end communications initiatives.
  • Proven ability to develop and execute communications strategies, translating business priorities and complex topics into clear, compelling narratives across multiple channels and audiences.
  • Proven writing, editing, and storytelling skills, with experience independently developing content and providing final edits for leadership‑ready communications.
  • Experience partnering with cross‑functional stakeholders, demonstrating sound judgment, relationship management, and the ability to align diverse perspectives to shared outcomes.
  • Demonstrated ability to manage multiple priorities simultaneously, execute with accuracy and quality, and adapt communications based on feedback, data, and evolving business needs.
  • Working knowledge of risk and issue management, including the ability to proactively identify potential reputational risks and support mitigation of low‑ to moderate‑risk issues.
Job Responsibility
Job Responsibility
  • Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
  • Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
  • Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
  • Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
  • Ensure content adheres to Microsoft brand, accessibility, and compliance standards
  • Fulltime
Read More
Arrow Right

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • 2+ years management (e.g., people, project, process, vendor, change) experience
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
Job Responsibility
Job Responsibility
  • Be the leader that enables a successful S-COM team, achieving maximum business value
  • fosters global thinking, to evolve the global organization for greater efficiency and broader impact
  • enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
  • Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
  • executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
  • Engage across organizations to resolve complex deal issues, as needed
  • Enable clear and concise communications to senior field & operations LT
  • At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
  • Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
  • Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver
  • Fulltime
Read More
Arrow Right

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...
Location
Location
United States , Ft. Bragg, Fayetteville
Salary
Salary:
Not provided
unstructured.io Logo
Unstructured
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
  • Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
  • Ability to work regularly onsite in or near Fort Bragg, NC
  • Active SECRET clearance (TS/SCI eligibility strongly preferred)
  • Strong understanding of federal procurement, compliance, and delivery requirements
  • Experience reviewing and managing contracts, SLAs, and deliverables
  • Familiarity with machine learning, AI, or enterprise software integrations
  • Excellent communication skills to bridge technical and non-technical stakeholders
  • Proven ability to manage complex, multi-stakeholder programs with competing priorities
  • Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
Job Responsibility
Job Responsibility
  • Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
  • Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
  • Ensure programs align with customer missions, security requirements, and compliance frameworks
  • Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
  • Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
  • Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
  • Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
  • Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
  • Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
  • Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions
What we offer
What we offer
  • Company offsites
  • Best-in-tech swag
  • Tools needed to do your best work
  • Medical, dental, and vision coverage from day one
  • Life and disability insurance
  • Unlimited PTO
  • Flexible parental leave
  • 401(k) options
  • Competitive referral incentives.
  • Fulltime
Read More
Arrow Right

Program Manager (Operations Programs)

You will be part of the Global Operations and Quality (GOQ) organization and wil...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive years of program or project management experience in semiconductor operations, supply chain, or manufacturing environments
  • Familiarity with semiconductor product lifecycle execution, supplier management, customer management, and business continuity
  • Exposure to process improvement, systems/tools implementation, or operational governance
  • Experience working across multiple functional teams in a matrixed organization
Job Responsibility
Job Responsibility
  • Support execution of VAS programs, ensuring milestones, risks, and dependencies are actively managed
  • Drive the incorporation of new product and business unit elements into VAS execution frameworks
  • Identify opportunities to improve efficiency, consistency, and scalability across VAS programs
  • Partner with multiple internal GOQ and Business Unit stakeholders to improve program visibility and execution discipline
  • Track program status, metrics, actions, and escalations using defined governance models
  • Help prepare materials for executive-level program reviews, stakeholder updates, and decision forums
  • Fulltime
Read More
Arrow Right

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years experience in operations, program management or process management work experience OR equivalent experience
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
Job Responsibility
Job Responsibility
  • Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right

Senior Program Manager - Customer Reliability Engineering

In Engineering Operations (EngOps), we drive operational excellence across the M...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 3+ years of customer-facing experience
Job Responsibility
Job Responsibility
  • Serve as a trusted advisor for strategic customers, ensuring their most critical workloads are resilient, well architected, and aligned with Azure best practices
  • Drive measurable improvements in customer health through proactive risk identification, data driven assessments, and targeted resiliency improvements
  • Analyze customer architectures and operational patterns to identify gaps and recommend actions that improve reliability and operational maturity
  • Own customer engagement across the lifecycle - prevention, detection, incident response, and recovery – to improve resiliency and reduce recurrence of issues
  • Executive-level coordination and communication during critical customer events, driving clarity, alignment, and trust restoration
  • Convert incidents and escalations into durable improvements across customers and the platform
  • Drive durable, repeatable improvements that address systemic issues across customers, services, and scenarios
  • Translate customer pain points, incidents, and operational gaps into platform-level enhancements
  • Influence product design, roadmap priorities, and inform engineering investments
  • Drive alignment across engineering, product, business, and support teams to deliver end to end solutions that address customer and platform needs
  • Fulltime
Read More
Arrow Right