CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Business Program Manager, Customer Lifecycle Operations

United States, Redmond Employment contract 97600.00 - 188400.00 USD / Year · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programmes. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses. The Business Program Manager, Customer Lifecycle Operations is a strategic and operational leader responsible for managing end-to-end programme delivery across a portfolio of global vendor-led programmes spanning Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals. This role requires a combination of AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise, with the ability to operate effectively in complex, global, and highly matrixed environments.

Job Responsibility

  • Support the design, implementation, and continuous improvement of complex global programmes across multiple CLO motions
  • Own end-to-end programme delivery, including scope, timelines, governance, risk management, and execution
  • Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
  • Define and manage success criteria, including KPIs, SLAs, OKRs, and programme performance metrics
  • Continuously re-invent workflows by eliminating waste and simplifying processes before automation
  • Integrate AI, automation, and Copilot capabilities into programme delivery to improve efficiency and outcomes
  • Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
  • Champion adoption of AI-enabled tools across internal teams and vendor partners
  • Contribute to the evolution of AI-first, digitally enabled sales and operations models
  • Align programme execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention
  • Partner with Sales, Customer Success, and Solution teams to deliver measurable business outcomes
  • Monitor and optimise sales performance indicators, including pipeline health, conversion, and renewal metrics
  • Translate business strategy into executable vendor-led sales motions
  • Manage an ecosystem of outsourced vendors, ensuring delivery of contracted outcomes and compliance with Microsoft standards
  • Establish and lead vendor performance management processes, including scorecards, reviews, and audits
  • Drive continuous improvement through benchmarking, insights, and performance analytics
  • Manage vendor capacity, cost, and capability alignment with programme requirements
  • Leverage data, analytics, and dashboards to evaluate programme performance and inform decision-making
  • Conduct cost-benefit and ROI analysis to drive optimisation and value realisation
  • Translate complex data into actionable insights and executive-level narratives
  • Identify risks and improvement opportunities through data-led analysis
  • Collaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations
  • Influence and align stakeholders in a matrixed environment to drive outcomes and adoption
  • Lead change management initiatives to ensure successful implementation of new programmes and capabilities
  • Communicate effectively with stakeholders, providing clarity and context in complex environments
  • Develop and maintain relationships with Microsoft stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives
  • Ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of our stakeholders

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Nice to have

  • Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
  • Demonstrated experience in programme management, operations, or a related discipline
  • Proven ability to manage complex, cross-functional programmes in a global environment
  • Experience in sales, sales operations, or commercial programme management
  • Experience managing outsourced vendors, partners, or supplier ecosystems
  • Ability to design, measure, and optimise workflows using structured CI frameworks
  • Experience applying AI, automation, or advanced analytics to business processes
  • Experience in technology, cloud, or digital sales environments
  • Advanced degree (for example, MBA)
  • AI/CI Fluency
  • Ability to streamline processes and eliminate redundancy
  • Ability to apply AI tools and automation to improve programme delivery and efficiency
  • Curiosity and continuous learning mindset in emerging technologies and digital transformation
  • Commercial Acumen
  • Understanding of sales drivers, customer lifecycle, and revenue-based performance metrics
  • Ability to connect programme execution to measurable business outcomes
  • Vendor & Stakeholder Management
  • Proven experience in managing vendor performance, governance, and relationships
  • Ability to influence without authority across internal and external stakeholders
  • Core Program Management Capabilities
  • Problem solving and troubleshooting: ability to work through ambiguity and deliver structured solutions
  • Analytical thinking: data-driven approach to decision making and performance management
  • Communication and storytelling: clear, concise communication tailored to varied audiences
  • Agility and adaptability: ability to respond effectively in fast-paced, changing environments
  • Cross-functional collaboration: builds partnerships across teams
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Business Program Manager, Customer Lifecycle Operations

8 matching positions

Business Program Manager - Field & Customer Community Programs

The Business Program Manager - Field & Customer Community Programs shapes and de...
Location
Location
United States , Multiple Locations
Salary
Salary:
96500.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 4+ years of professional experience in communications, including employee communications, executive communications, corporate communications, or related disciplines, with demonstrated ownership of end‑to‑end communications initiatives.
  • Proven ability to develop and execute communications strategies, translating business priorities and complex topics into clear, compelling narratives across multiple channels and audiences.
  • Proven writing, editing, and storytelling skills, with experience independently developing content and providing final edits for leadership‑ready communications.
  • Experience partnering with cross‑functional stakeholders, demonstrating sound judgment, relationship management, and the ability to align diverse perspectives to shared outcomes.
  • Demonstrated ability to manage multiple priorities simultaneously, execute with accuracy and quality, and adapt communications based on feedback, data, and evolving business needs.
  • Working knowledge of risk and issue management, including the ability to proactively identify potential reputational risks and support mitigation of low‑ to moderate‑risk issues.
Job Responsibility
Job Responsibility
  • Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
  • Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
  • Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
  • Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
  • Ensure content adheres to Microsoft brand, accessibility, and compliance standards
  • Fulltime
Read More
Arrow Right

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • 2+ years management (e.g., people, project, process, vendor, change) experience
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
Job Responsibility
Job Responsibility
  • Be the leader that enables a successful S-COM team, achieving maximum business value
  • fosters global thinking, to evolve the global organization for greater efficiency and broader impact
  • enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
  • Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
  • executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
  • Engage across organizations to resolve complex deal issues, as needed
  • Enable clear and concise communications to senior field & operations LT
  • At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
  • Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
  • Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver
  • Fulltime
Read More
Arrow Right

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...
Location
Location
United States , Ft. Bragg, Fayetteville
Salary
Salary:
Not provided
unstructured.io Logo
Unstructured
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
  • Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
  • Ability to work regularly onsite in or near Fort Bragg, NC
  • Active SECRET clearance (TS/SCI eligibility strongly preferred)
  • Strong understanding of federal procurement, compliance, and delivery requirements
  • Experience reviewing and managing contracts, SLAs, and deliverables
  • Familiarity with machine learning, AI, or enterprise software integrations
  • Excellent communication skills to bridge technical and non-technical stakeholders
  • Proven ability to manage complex, multi-stakeholder programs with competing priorities
  • Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
Job Responsibility
Job Responsibility
  • Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
  • Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
  • Ensure programs align with customer missions, security requirements, and compliance frameworks
  • Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
  • Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
  • Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
  • Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
  • Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
  • Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
  • Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions
What we offer
What we offer
  • Company offsites
  • Best-in-tech swag
  • Tools needed to do your best work
  • Medical, dental, and vision coverage from day one
  • Life and disability insurance
  • Unlimited PTO
  • Flexible parental leave
  • 401(k) options
  • Competitive referral incentives.
  • Fulltime
Read More
Arrow Right

Customer Operations Manager - French

The Customer Operations Manager is responsible for customer-facing licensing sol...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in French, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking
  • Bachelor's degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
  • Experience in contract, order and pipeline management, and billing execution, ensuring financial accuracy, compliance, and risk management, with demonstrated capabilities in customer service, stakeholder engagement, process optimization, and operational excellence
  • On site presence minimum 3 days/week
Job Responsibility
Job Responsibility
  • Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience
  • Project or program management experience.
Job Responsibility
Job Responsibility
  • Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English
  • This role requires proficiency in written, reading, and conversational Portuguese as all business operations as well as customer communications are conducted in Portuguese
Job Responsibility
Job Responsibility
  • Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right

Services Customer Operations Manager

The Services Customer Operations Manager (S- COM) plays a critical role partneri...
Location
Location
United States , Reno
Salary
Salary:
76800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
  • Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization
  • Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models
  • Experience in a customer service environment in a large, matrixed multinational company
  • Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery
  • Demonstrated ability to manage ambiguity and apply judgment in complex operational scenarios
  • Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement
  • Passion for technology, AI skilling, innovation, and leading change
Job Responsibility
Job Responsibility
  • Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed
  • Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity
  • Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards
  • Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures
  • Enforce consistent execution of deal management practices and engagement models
  • Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels
  • Support the development and readiness of pricing, quotes, contracts, and related deal artifacts, ensuring accuracy, completeness, and compliance aligned to Microsoft business rules and policies
  • Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows
  • Ensure accurate and consistent representation of opportunities across Microsoft systems (e.g. MSX, MDM)
  • Proactively identify and resolve issues related to contracting, invoicing, or collections in partnership with internal teams
  • Fulltime
Read More
Arrow Right

Customer Operations Manager

The Customer Operations Manager is responsible for customer-facing licensing sol...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management
  • Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence
  • Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers
  • Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
  • On site presence minimum 3 days/week.
Job Responsibility
Job Responsibility
  • Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right