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Business Program Management

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Microsoft Corporation

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Location:
United States , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

116900.00 - 203600.00 USD / Year
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Job Description:

The purpose of the MCS Program Manager is to ensure the seamless integration and effective delivery of support offerings within Customer Service & Support (CSS). By coordinating efforts across multiple stakeholders, aligning operational priorities, and driving cross-organizational collaboration, the Program Manager is dedicated to delivering a consistent, high-quality customer experience while supporting business objectives and operational excellence.

Job Responsibility:

  • Business Program Evaluation and Improvement
  • Business Program Excellence and Execution
  • Business Program Management
  • Business Program Planning and Design
  • Embody our culture and values

Requirements:

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
  • OR equivalent experience
  • Candidates should demonstrate strong program management skills, proven experience with cross-functional collaboration, and a deep understanding of support delivery frameworks
  • Familiarity with workforce management, capacity planning, and change management processes is essential
  • Excellent communication and problem-solving abilities are required to effectively advocate for CSS initiatives and drive operational improvements
  • Adaptability to rapidly changing environments, a proactive and innovative mindset, and exceptional emotional intelligence
  • Strong interpersonal skills, the ability to build trust and influence stakeholders without direct authority, and resilience in the face of ambiguity are also highly valued
  • Delivary Readiness Program Manager may include a master’s degree in business administration or a related discipline, certifications such as Project Management Professional (PMP) or ITIL, and experience working with cloud-based support models or mission-critical environments
  • Familiarity with data analytics tools, process automation, and digital transformation initiatives is also advantageous
  • Additionally, a track record of leading large-scale programs, managing geographically dispersed teams, and implementing continuous improvement methodologies (e.g., Lean, Six Sigma) would further distinguish a strong candidate

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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