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On behalf of our Client, we are seeking a Business Product Owner (A365/Salesforce) to join a newly formed team. In this pivotal role, you will be responsible for the strategic coordination, optimization, and continuous improvement of customer-facing digital platforms within the Customer Service function. You will act as the bridge between business needs and technology, owning the end-to-end lifecycle of critical systems such as Anywhere365 (A365), Freshdesk, and Salesforce. Your goal is to drive innovation and ensure these platforms align with the digital transformation strategy while enhancing the overall customer experience.
Job Responsibility:
Lead the vision for customer interaction platforms across Europe, ensuring alignment with the company's customer-centric strategy
Manage the full lifecycle of customer-facing systems, from roadmap definition to implementation and continuous improvement
Lead projects using Scrum methodologies to ensure timely execution and measurable outcomes
Negotiate with vendors to maximize value and manage budgets, forecasting costs and evaluating ROI for platform initiatives
Promote user adoption through training strategies and leverage data analytics to optimize platform functionality and user experience
Requirements:
Proven experience in multinational environments with complex stakeholder landscapes
Solid understanding of Agile/Scrum principles, with experience participating in or leading agile projects
Technical familiarity with CRM solutions, SAP, Power BI, and Microsoft-driven tools
Ability to connect technology decisions to business outcomes and long-term vision
Strong interpersonal skills to build trust and influence decisions in a multicultural environment
Fluent in English (required)
Additional European languages (German, French, Italian, Polish) are a plus
Nice to have:
Additional European languages (German, French, Italian, Polish) are a plus
What we offer:
Hybrid model of work (3 days from home, 2 days from the office)
Competitive salary
Semi-annual bonus
Lunch vouchers
Holiday vouchers
Private medical care
Life insurance
MultiSport card
Employee Assistance Program
MyBenefit cafeteria system
Employee pension plan (PPE)
Jubilee/anniversary awards
Co-financing for studies and professional training
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