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We are looking for a Business Process Manager to join our global ERP transformation journey and help shape the future of our commercial processes within the Order-to-Cash (O2C) landscape. While O2C spans multiple functions such as logistics and finance, this role will specifically focus on the commercial domain, supporting customer-facing operations across our markets. In this role, you will work at the intersection of business, technology, and people. Partnering closely with the Business Process Owner, you will play a central role in supporting the design, improvement, and rollout of global commercial processes.
Job Responsibility
Help bridge the gap between business and technology
Contribute to process design, document requirements, create user stories, support testing and releases
Help ensure that our global ERP template continues to evolve in line with business needs
Play an important role in global rollout activities, supporting local teams through change
Help ensure successful implementations across different countries and cultures
Requirements
Experience in business process management, ERP implementations, or process improvement initiatives
Experience gathering requirements, writing user stories, documenting processes, and working in iterative project environments
Comfortable navigating complexity
Willing to travel approximately 20–30 days per year
Experience with Order-to-Cash processes, customer-facing operations, or ERP platforms such as Microsoft Dynamics 365 Finance & Operations (advantage)
Ability to understand business needs and build relationships across functions
Nice to have
Experience with Order-to-Cash processes
Experience with customer-facing operations
Experience with ERP platforms such as Microsoft Dynamics 365 Finance & Operations