Business & Process Improvement Team Lead Job at Vodafone (Giza)

New

Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

As Citi accelerates its AI-First transformation, we are seeking a leader for a h...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments
AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation
Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools
Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders
Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies
Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus
Educational Foundation: Bachelor's degree or equivalent professional experience is required
a Master's degree is preferred

Job Responsibility

Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards
Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights
Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps
Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement
Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready
Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews
Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

Business Process Consultant Senior - HP Business Process Design

Responsible for a range of process improvement and process management activities...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma or General Education Development (GED) required
Bachelor's degree OR four (4) years of experience in a directly related field
Graduate degree preferred
Minimum eight (8) years of process improvement, management consulting, change management, or related business experience
Health care or insurance experience preferred
Lean/Six Sigma Master Black Belt Certification preferred

Job Responsibility

Data Analysis: Reviews data analyses prepared by less senior analysts/consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement
Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research
selects from alternatives presented
Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete
provides feedback and guidance to analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners
Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success
defines standards of improvement success
Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Leadership: Influence executive leadership teams (VP / System Director level) and cascade work & process improvements down through their staff. Drive results via matrixed accountabilities. (For Six Sigma Master Black Belts): Creates a sense of urgency around change efforts by ensuring actions are taken to anticipate and overcome obstacles and resistance to change. Defines and documents standards of performance and productivity for Lean/Six Sigma function for approval by organizational leadership. Identifies metrics needed to track effectiveness of business processes and operations. Establishes an adequate inventory of projects and ensures resources are fully dedicated to Lean/Six Sigma activities. Directs and manages quality reviews and quality control monitoring for Lean/Six Sigma programs. Tracks progress of Six Sigma Green Belt consultants and Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification

Fulltime

New

Team Lead Business Solutions

Silverfin is a cutting-edge cloud software solution built by accountants, for ac...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven track record leading development or product teams - you have made people better and have the results to show for it (min 3 years of experience)
Hands-on experience building with React and TypeScript - you are still close to the code and intend to stay that way
Experience in a product-led SaaS organisation - you understand how great products are built, not just delivered
Familiarity with the full product development lifecycle, from discovery and architecture through to delivery and iteration
Proficiency in React, TypeScript, and modern JavaScript - you write and review production code
Strong people management skills: coaching, direct feedback, performance management, empathy, and situational leadership
You actively integrate AI tooling into your development workflow (e.g. GitHub Copilot, Cursor, or similar) - not just for your own productivity, but to help your team work smarter and stay ahead
You lead with agile and lean thinking - Scrum and Kanban are tools you shape to fit the team, not processes you follow for the sake of it
You can hold your own in a room with customers, commercial stakeholders, and engineers equally - translating between technical depth and business outcomes without losing either audience
You have enough accounting, audit, or fintech domain knowledge to make good calls in product reviews, architecture decisions, and correctness discussions

Job Responsibility

Write, review, and own code as an active contributor alongside your team
Lead architecture and design reviews, guiding technical decisions and ensuring consistency across the codebase
Set and uphold coding standards and architectural principles to keep solutions extensible, maintainable, and stable
Actively manage technical debt — making and communicating explicit trade-offs between new feature work and code health
Stay current with relevant technologies and bring meaningful innovations back to the team
Build a culture of self-development - coach and mentor team members technically, professionally, and personally
Own the team's maturity roadmap: identify skill gaps, drive growth plans, and act decisively on both top performance and underperformance
Evaluate team members and contribute to their career progression
Take a lead role in building best practices across the full lifecycle of Business Solutions on the Silverfin platform
Collaborate with Business Solutions leadership on department-wide growth initiatives

What we offer

Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software
A connected team – Take part in regular team activities, retreats, and offsites to keep our culture thriving
Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth
Time to recharge – Enjoy our company-wide Wellbeing Days off each month (reviewed annually)
Fair compensation – Receive a competitive rewards package with benefits tailored to your role
Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events.
Work where you thrive – Enjoy the freedom of a fully remote setup while staying connected through virtual collaboration

Fulltime

Manager Business Process Improvement

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

156000.00 - 195000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

7+ years of experience in a customer support operations environment, process management, or process improvement field
10+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization
Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows
Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions
Experienced people leader with a track record of leading teams through a shift in operating discipline, building the capability and culture around a higher standard
Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement
Lean/Six Sigma Black Belt or equivalent process management expertise
Proven track record of leading and coaching successful complex process improvements
Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner
Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes

Job Responsibility

Manage a team of business process improvement analysts and leads
Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default
Lead the team in operating across both continuous improvement and proactive process engineering
Apply systems thinking to every initiative
Lead change management for process transitions
Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice
Execute in alignment with the strategic objectives of Community Support
Make decisions on the best approaches based on data-driven analyses
Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale
Maintain execution ownership end-to-end

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Process Improvement Lead

SUMMARY OF JOB PURPOSE: The Process Improvement Lead, Sysco Specialty Companies ...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

BS degree in Industrial Engineering, Supply Chain, or Logistics
Minimum of 2 years’ experience in Industrial Engineering or Process Improvement in large scale production, logistics or distribution environment or other industry with Standardized Work and Engineered Labor Standards
Demonstrated knowledge and understanding of Industrial Engineering concepts in relation to work measurement and the economy of motion including labor utilization, work flow and layout, process improvement and standardization
Solid organizational skills, interpersonal skills and attention to detail
Solid communication and presentation skills with the ability to present and clarify technical information in a manner that engages and persuades others for buy-in
Ability to identify issues, challenges and the ability to resolve effectively and efficiently with appropriate solutions
Ability to apply concepts of basic Algebra, Geometry and Statistical data
Ability to mine and compile data from multiple systems for data analysis including SQL/queries from other databases
Proficiency with MS Excel, MS PowerPoint, databases, process flow mapping software, AutoCAD, and Minitab

Job Responsibility

Enable Operational Excellence by identifying and developing best practices across the organization on key initiatives for productivity, customer service, and safety
Implement lean practices for Supply Chain by communicating initiatives including instructions and guidance for productivity improvement processes
Create project tracking and checklists, sets expectations, ensures adherence to project guidelines and deadlines, answers questions, solves or escalates system issues, reports on progress, and measures the impact of lean processes
Support the ELS creation and maintenance of Labor Management System functions including engineering, system configuration & validation and education to the field
Perform process simulations, time studies, data collection & analysis, risk assessment, frequency studies, MHE speed calibrations, facility travel map updates and creates reports based on final analysis and findings
Support setting benchmarks on ELS performances and productivity, as well as provide timely reporting of operational efficiencies while also looking for synergies across operating sites
Perform analytical evaluations of operational activities using various systems, such as Warehouse Management System, Labor Management system, Transportation systems, telematics, routing applications and other Business Technology systems via SQL/queries with a focus on scalable solutions
Make recommendations for system implementations to improve operations and productivity
Ensure all Warehouse, Transportation and Labor Management system parameters and configuration data are accurately maintained as well as providing timely issue resolutions with the systems
Create engineering documentation including Standard Operating Procedures, Prescribed Work Methods, Work Instructions, Process Flow Maps, and Warehouse/Production Travel Maps

Fulltime

Team Lead Business Solutions

You are a people leader and technical contributor - you balance time between lea...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven track record leading development or product teams - you have made people better and have the results to show for it (min 3 years of experience)
Hands-on experience building with React and TypeScript - you are still close to the code and intend to stay that way
Experience in a product-led SaaS organisation - you understand how great products are built, not just delivered
Familiarity with the full product development lifecycle, from discovery and architecture through to delivery and iteration
Background in fintech, accounting, audit, or tax software is a strong advantage - domain knowledge helps you make faster, better decisions for our customers
Proficiency in React, TypeScript, and modern JavaScript - you write and review production code
Strong people management skills: coaching, direct feedback, performance management, empathy, and situational leadership
You actively integrate AI tooling into your development workflow (e.g. GitHub Copilot, Cursor, or similar) - not just for your own productivity, but to help your team work smarter and stay ahead
You lead with agile and lean thinking - Scrum and Kanban are tools you shape to fit the team, not processes you follow for the sake of it
You can hold your own in a room with customers, commercial stakeholders, and engineers equally - translating between technical depth and business outcomes without losing either audience

Job Responsibility

Write, review, and own code as an active contributor alongside your team
Lead architecture and design reviews, guiding technical decisions and ensuring consistency across the codebase
Set and uphold coding standards and architectural principles to keep solutions extensible, maintainable, and stable
Actively manage technical debt — making and communicating explicit trade-offs between new feature work and code health
Stay current with relevant technologies and bring meaningful innovations back to the team
Build a culture of self-development - coach and mentor team members technically, professionally, and personally
Own the team's maturity roadmap: identify skill gaps, drive growth plans, and act decisively on both top performance and underperformance
Evaluate team members and contribute to their career progression
Take a lead role in building best practices across the full lifecycle of Business Solutions on the Silverfin platform
Collaborate with Business Solutions leadership on department-wide growth initiatives

What we offer

Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software
A connected team – Take part in regular team activities, retreats, and offsites to keep our culture thriving
Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth
Time to recharge – Enjoy our company-wide Wellbeing Days off each month (reviewed annually)
Fair compensation – Receive a competitive rewards package with benefits tailored to your role
Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent), the UK (London – Old Street / Shoreditch), the Netherlands (Gouda), Mont-Saint-Guibert, and Luxembourg provide great spaces to collaborate and connect
Work where you thrive – Enjoy the freedom of a fully remote setup while staying connected through virtual collaboration

Fulltime

Senior Manager, Business Process Improvement and Transformation

As the Transitions & PMO Lead, you will be the primary architect of our global m...

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

October 12, 2026

Requirements

10+ years in a global captive/GCC environment, with a heavy focus on leading large-scale transitions and PMO portfolios
Bachelor’s degree in any discipline
MBA is highly preferred
Proven track record of managing processes, teams and global stakeholders

Job Responsibility

End-to-End Ownership: Lead the complete transition lifecycle, from the initial feasibility check to final "Go-Live," ensuring work moves smoothly from onshore to the GCC
Blueprint Execution: Develop and execute transition plans and activities using a combination of applying established toolkits/methodologies and developing new ones as appropriate
Portfolio Management: Oversee multiple transitions at once, ensuring that resources are balanced and deadlines are met without dropping the ball on quality
The "Source of Truth": Establish and run the PMO governance rhythm, including monthly and quarterly reviews with senior leaders to share progress and KPI reports
Value Realization: Act as the guardian of the business case
track and report on the "value capture" (savings, efficiency, and ROI) to ensure the transition actually pays off
Risk Mitigation: Actively hunt for potential bottlenecks or risks in the transition plan and fix them before they escalate
Global Partnership: Act as the primary bridge between onshore "senders" and GCC "receivers," making sure both sides are aligned on expectations and timelines
Conflict Resolution: Handle tough escalations with a calm, data-backed approach, ensuring that service levels (SLAs) are maintained even during the "bumpy" phase of a move
Operational Excellence: Look beyond the "lift and shift"

Fulltime

Team Lead Business Solutions

You are a people leader and technical contributor - you balance time between lea...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven track record leading development or product teams - you have made people better and have the results to show for it (min 3 years of experience)
Hands-on experience building with React and TypeScript - you are still close to the code and intend to stay that way
Experience in a product-led SaaS organisation - you understand how great products are built, not just delivered
Familiarity with the full product development lifecycle, from discovery and architecture through to delivery and iteration
Background in fintech, accounting, audit, or tax software is a strong advantage - domain knowledge helps you make faster, better decisions for our customers
Prior experience with Liquid is a plus
what matters more is that you are the kind of lead who picks up new languages quickly and enjoys doing so. The successful candidate will become proficient in Liquid
Proficiency in React, TypeScript, and modern JavaScript - you write and review production code
Strong people management skills: coaching, direct feedback, performance management, empathy, and situational leadership
You actively integrate AI tooling into your development workflow (e.g. GitHub Copilot, Cursor, or similar) - not just for your own productivity, but to help your team work smarter and stay ahead

Job Responsibility

Write, review, and own code as an active contributor alongside your team
Lead architecture and design reviews, guiding technical decisions and ensuring consistency across the codebase
Set and uphold coding standards and architectural principles to keep solutions extensible, maintainable, and stable
Actively manage technical debt — making and communicating explicit trade-offs between new feature work and code health
Stay current with relevant technologies and bring meaningful innovations back to the team
Build a culture of self-development - coach and mentor team members technically, professionally, and personally
Own the team's maturity roadmap: identify skill gaps, drive growth plans, and act decisively on both top performance and underperformance
Evaluate team members and contribute to their career progression
Take a lead role in building best practices across the full lifecycle of Business Solutions on the Silverfin platform
Collaborate with Business Solutions leadership on department-wide growth initiatives

What we offer

Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
A connected team – Take part in regular team activities, retreats, and offsites to keep our culture thriving.
Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth.
Time to recharge – Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
Fair compensation – Receive a competitive rewards package with benefits tailored to your role.
Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent), the UK (London – Old Street / Shoreditch), the Netherlands (Gouda), Mont-Saint-Guibert, and Luxembourg provide great spaces to collaborate and connect.
Work where you thrive – Enjoy the freedom of a fully remote setup while staying connected through virtual collaboration

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Business & Process Improvement Team Lead

Job Description

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