Business Process Consultant

• Work directly with Customer & Project Team to develop, coordinate, integrate and implement best practices
• Partner with project teams to deliver enterprise service management solutions
• Lead functional discovery and functional process workshops
• Gather business requirements and translate them into solution specifications
• Document user stories/requirements based on customer processes/ServiceNow solution design
• Define industry and client specific business processes and identify optimization opportunities
• Advise on all things business process related to ServiceNow implementation projects
• Develop functional process guides, workshop materials and techniques
• Serve as the business process SME throughout engagement lifecycles
• Further ServiceNow Expertise by developing knowledge on additional modules
• Contribute to collaborative team culture, training and mentoring colleagues
• Client Relationship Management: Serve as primary client liaison
• Project Coordination: Align timelines, resources, deliverables
• Risk Management: Identify and mitigate potential risks
• Stakeholder Engagement: Maintain clear communication and alignment

• 5+ years of Business Process consulting experience
• ServiceNow Experience: 3+ years
• Intermediate or advanced knowledge of ITIL and Agile framework
• Domain experience in areas of specialty, through both practical experience and industry certifications
• Demonstrable experience leading business process design workshops for ITSM, HR, CSM etc.
• Solid experience in translating stakeholder business needs to configuration requirements by authoring user stories
• Ability to create collateral (process workflows, presentations, workshop approaches, training materials)
• Proficiency with creating process diagrams/guides, use cases, delivering client training
• Provide high-level test scripts to guide QA
• Exceptional meeting & facilitation skills
• Excellent communication skills (both written and verbal)
• Strong presentation skills
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Successful track record as an external consultant or internal governance/process lead
• Demonstrated ability to influence and consult, providing thought leadership

ServiceNow Certifications: Certified System Administrator and/or Certified Implementation Specialist

• Competitive compensation
• Generous benefits
• Professional atmosphere
• Collaborative and inclusive work environment
• Career growth opportunities